Broadband Fault Since I Signed Upto BT can BT staff help to resolve?

[Stephanie1]

I reported this fault in November and it's been marked as "ongoing" since then.

[Keith_Beddoe]

Welcome to this forum.
This is a customer to customer forum only,

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.

Thanks

[NeilO]

@Stephanie1 If you contact the Faults Team in this link they'll be able to give you an update on your fault.