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Message 1 of 3

Broadband Goes Off When Phone Rings

I hope someone can offer me some advice , Im having a few problems with my hub and phone ,

 

Everytime we use the phone to either make calls or recieve them , Our Broadband goes off , Plus Our phone line is so noisy

 

have given up making calls with it ,

 

Have tried the BT line checker , It states No Faults ...

 

Thanks ,

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Broadband Goes Off When Phone Rings

welcome to the forum

 

try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone   if cordless dull hum normal

 

is there is noise hiss/crackle/static then your need to phone 151 and report a phone fault NOT a broadband fault.  get rid of noise and improve your broadband conenction



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bobbear
Aspiring Contributor
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Message 3 of 3

Re: Broadband Goes Off When Phone Rings

Check for faulty/missing ADSL filter(s). The function of the ADSL filter is to separate the broadband digital signal from the telephone baseband analogue signal. A missing or faulty filter will cause interaction between the two services leading to a noisy analogue signal and an unreliable broadband signal that drops out every time a phone rings or a receiver lifted. EVERY analogue device plugged into a standard telephone socket (fax, telephone, alarm systems etc), MUST have a filter fitted unless the master socket is of a type with a built in filter.

 

Your HH then plugs into the ADSL output of one of the filters.

 

Filters do go faulty.

 

HTH

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