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sarahavincent07
Aspiring Contributor
1,078 Views
Message 1 of 46

Broadband Infinity speed problems

Hello, I'm new to BT. Please help! I'm going insane trying ot get this sorted. I was promised downlaod speeds with BT minimum 32, I'm get max 22, but this drops if anything is being uploaded or download to between 2-14. If I am uploading a picture, then no-one else in the houe can use the internet! I have had an engineer out who said there was nothing wrong with the line, that it was the hub. I have a new hub, same problem. 

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45 REPLIES 45
john46
Distinguished Sage
1,073 Views
Message 2 of 46

Re: Broadband Infinity speed problems

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 46

Re: Broadband Infinity speed problems

Welcome to this user forum.

 

Is it a home hub 6 you have, and is your computer connected using an Ethernet cable, or wireless?

 

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XRaySpeX
Recognised Expert
1,071 Views
Message 4 of 46

Re: Broadband Infinity speed problems

Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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sarahavincent07
Aspiring Contributor
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Message 5 of 46

Re: Broadband Infinity speed problems

I have a home hub 6. I am currently connected with ethernet, but speed doesnt improve with it plug in or on wireless.

 

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sarahavincent07
Aspiring Contributor
1,053 Views
Message 6 of 46

Re: Broadband Infinity speed problems

Product name:

BT Hub 6A

Serial number:

+084316+NQ64288611

Firmware version:

SG4B1000B316

Firmware updated:

06-Dec-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 8 Hours 37 Minutes 41 Seconds

Data rate:

5.99 Mbps / 24.18 Mbps

Maximum data rate:

5994 / 24330

Noise margin:

6 dB / 6.1 dB

Line attenuation:

23.1 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

843 MB Uploaded / 4186 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-R5PM

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-R5PM

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:84:C9:B8:CC:69

Software variant:

-

Boot loader:

7.33.1

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sarahavincent07
Aspiring Contributor
1,049 Views
Message 7 of 46

Re: Broadband Infinity speed problems

Sorry, not really sure what I'm doing but copied my hub thing! I have a new socket, put in on tuesday, two conections next to each other.

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,047 Views
Message 8 of 46

Re: Broadband Infinity speed problems

Can you please run a BT Wholesale Speed test, including the diagnostics page?

 

BT Wholesale Speedtester

 

It could be that your upload speed is too low, there have been other recent post about this.

 

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sarahavincent07
Aspiring Contributor
1,039 Views
Message 9 of 46

Re: Broadband Infinity speed problems

I don't have adobe flash player. Is there another site I can do this on?

 

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XRaySpeX
Recognised Expert
1,035 Views
Message 10 of 46

Re: Broadband Infinity speed problems

Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.

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