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Keith_Beddoe
Distinguished Sage
Distinguished Sage
553 Views
Message 41 of 46

Re: Broadband Infinity speed problems


@sarahavincent07 wrote:

No internal wiring. Hub is plug straight into the socket as it comes in from wall. I have tried 2 ethernet cables to rule out that. Wireless is exactly the same.


I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

They should be able to arrange another visit for you, from a broadband trained technician.

 

Your slow upload speed is the main cause of the poor performance, it could be a fault within the fibre cabinet, or a configuration problem.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
548 Views
Message 42 of 46

Re: Broadband Infinity speed problems


@sarahavincent07 wrote:

No internal wiring. Hub is plug straight into the socket as it comes in from wall. I have tried 2 ethernet cables to rule out that. Wireless is exactly the same.


I assume that there are also no other phone sockets in the house?

 

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PaddyB
Moderator
Moderator
540 Views
Message 43 of 46

Re: Broadband Infinity speed problems

Hi @sarahavincent07,

 

I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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sarahavincent07
Aspiring Contributor
531 Views
Message 44 of 46

Re: Broadband Infinity speed problems

No other phone sockets.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
524 Views
Message 45 of 46

Re: Broadband Infinity speed problems


@sarahavincent07 wrote:

No other phone sockets.


Thanks.

Then contact @PaddyB and let one of the moderation team sort this out, as there is something wrong.

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sarahavincent07
Aspiring Contributor
483 Views
Message 46 of 46

Re: Broadband Infinity speed problems

BT engineer booked for Friday but didnt turn up and updated their faults as visit complete and fault fixed! Another engineer mean to be coming tomorrow.

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