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imjolly
Distinguished Sage
Distinguished Sage
682 Views
Message 31 of 46

Re: Broadband Infinity speed problems

If using test socket with filter then post stats from your router and see if any changes



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sarahavincent07
Aspiring Contributor
678 Views
Message 32 of 46

Re: Broadband Infinity speed problems

I just did!!
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sarahavincent07
Aspiring Contributor
675 Views
Message 33 of 46

Re: Broadband Infinity speed problems

Posted at 9:41
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sarahavincent07
Aspiring Contributor
673 Views
Message 34 of 46

Re: Broadband Infinity speed problems

It was 1.3!!
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imjolly
Distinguished Sage
Distinguished Sage
660 Views
Message 35 of 46

Re: Broadband Infinity speed problems

That's not hub stats. Same as message 6



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sarahavincent07
Aspiring Contributor
618 Views
Message 36 of 46

Re: Broadband Infinity speed problems

Ah, ok, doing now.

 

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sarahavincent07
Aspiring Contributor
616 Views
Message 37 of 46

Re: Broadband Infinity speed problems

Product name:

BT Hub 6A

Serial number:

+084316+NQ64288611

Firmware version:

SG4B1000B316

Firmware updated:

06-Dec-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 4 Minutes 9 Seconds

Data rate:

5.81 Mbps / 24.65 Mbps

Maximum data rate:

5807 / 25695

Noise margin:

6.2 dB / 6.3 dB

Line attenuation:

23 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

16386 MB Uploaded / 20493 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-R5PM

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-R5PM

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:84:C9:B8:CC:69

Software variant:

-

Boot loader:

7.33.1

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
609 Views
Message 38 of 46

Re: Broadband Infinity speed problems

@sarahavincent07

As you are not getting the contracted speed, you are entitled to a free visit from Openreach, to sort the problem out.

 

Do you want to take advantage of this?

 

See Complaints about slow broadband speed

 

Its probably an issue with your internal phone wiring. Do you have any extension sockets, as its possible that they are not wired to the correct point?

 

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sarahavincent07
Aspiring Contributor
597 Views
Message 39 of 46

Re: Broadband Infinity speed problems

I'm not getting the speed and only one person can use the internet at a time! Which is a nightmare when you have 2 kids wanting to play on line.

Open reach have visited, they said it was my hub. BT sent out a new hub no difference.

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sarahavincent07
Aspiring Contributor
595 Views
Message 40 of 46

Re: Broadband Infinity speed problems

No internal wiring. Hub is plug straight into the socket as it comes in from wall. I have tried 2 ethernet cables to rule out that. Wireless is exactly the same.

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