I'm new here so please bear with me.
My internet is useless. I suspect the home hub may be faulty too as the broadband light changes several times a day.
the wireless connection is continuously dropping. up to 20 times per hour.
the issues werent too bad after connection in may 13 but has got progressively worse since august.
I have got the following information from various tests outlined in another post
BT home hub 3
ADSL Line Status
Line state: Connected
Connection time: 0 days, 00:25:48
Downstream: 4.25 Mbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 10.8 dB / 26.0 dB
Line attenuation (Down/Up): 44.2 dB / 27.5 dB
Output power (Down/Up): 19.7 dBm / 12.4 dBm
FEC Events (Down/Up): 27235 / 0
CRC Events (Down/Up): 40 / 1
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 836 / 4
Error Seconds (Local/Remote): 21 / 4
BT WHOLESALE BROADBAND PERFORMANCE TEST
Download speed (MBPS) : 3.70
Upload Speed (MBPS) : 0.35
Ping latency(ms) : 42.50
DIDNT NOTICE ANY INTERFERENCE ON QUIET LINE TEST
I have no telephone extentions and the hub is in my hallway attached to the only socket and away from any electrical interference.
BT are refusing to take any responsibility for the issues I am experiencing blaming wiring I do not have, electrical interference etc. I am frustrated by the calls as it takes so long to get through and when i do i repeat the same tests and get told the same things...
Can anyone help me to find a better way to approach BT?
Thanks for your response.
i've popped a new filter on and redone the tests with the test socket..
results as follows
ADSL Line Status
Connection time:0 days, 00:01:06
Modulation:G.992.1 Annex A
Noise margin (Down/Up):10.4 dB / 24.0 dB
Line attenuation (Down/Up):44.5 dB / 28.0 dB
Output power (Down/Up):19.9 dBm / 12.1 dBm
FEC Events (Down/Up):64 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 0
Error Seconds (Local/Remote):53 / 20
1. Best Effort Test: -provides background information.
Max Achievable Speed
Download speedachieved during the test was - 3.25 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :4.35 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps