My broadband was due to be activated last night 6th July 2011.. It wasn't, I called lastnite they told me to call today, after my phone call with them, it has got me no further, all the information I recieved was the connection 'failed' that it would be Monday now before it was on.
Truly this is ridiculous, you pay for a service and you don't get it.
I have had to pay for BTFon just to enable me to track their progress in my emails and account (which is expensive) once again to my dismay that on my account there NOW no record of Broadband!!!
BT should apply the BTFON to any customers that are wifi enabled when their product is not activated when it should be.
I am not a happy bunny!
Thats it had enough!
Was apparently cancelled!
Now another 5 working days to wait!
O and of course no call back!
Sorry it didn't work out for you Alison. I can see that DavidM one of the mods was going to have a look at it for you, but that was only yesterday that you contacted him. By the time he manages to come back with an answer it will be near your install date anyway. But at least you might find out the answer, which i believe, was the fact that Phone activation and broadband activation was due on the same day.
might help soften the blow
Aww thank you.
You have made me smile, i just got really annoyed because the Tech Support number isn't working tonight so my phone almost flew out the window!
Thanks for bringing a smile to my face