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ablurton
Beginner
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Message 1 of 3

Broadband Orders Disappearing

--- Deleted ---

 

I'd rather not fill in another customer support form (I've done this 3 times already, via the help section & twitter). I really don't want to have to deal with yet another person who will just throw another order into the system since they can't do anything else.

 

I first started this process on Feb 3rd (tried to get phone and broadband together). I do not want to keep sitting around waiting for calls 2-5 days later for them just to offer the same solution once again.

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Broadband Orders Disappearing

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
350 Views
Message 3 of 3

Re: Broadband Orders Disappearing


@ablurton wrote:

--- Deleted ---

 

I'd rather not fill in another customer support form (I've done this 3 times already, via the help section & twitter). I really don't want to have to deal with yet another person who will just throw another order into the system since they can't do anything else.

 

I first started this process on Feb 3rd (tried to get phone and broadband together). I do not want to keep sitting around waiting for calls 2-5 days later for them just to offer the same solution once again.


 

The moderators are a specialist team who take ownership of the problem, and are the best people to sort this out for you.

 

Anyway, the choice is yours.

 

If you change you mind, then post back on this thread.

 

 

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