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Beginner
460 Views
Message 1 of 5

Broadband Speed Decrease

Just noticed a decrease in speed for our Broadband -

 

Carried out the official speed test and have gone down from 75mbps to 44.5 mbps 

 

this was tested via wired and wireless connection

 

what could be the cause of this ? do I need to call customer support ?

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
458 Views
Message 2 of 5

Re: Broadband Speed Decrease

post stats 1-12 like you did before and also results from btspeedtester diagnostic test



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Beginner
451 Views
Message 3 of 5

Re: Broadband Speed Decrease

 
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Beginner
438 Views
Message 4 of 5

Re: Broadband Speed Decrease

Just ran the wholesale test and it came down to 19.9.mbps 

 

Upload Speed was 12.56

 

and the Ping Latency is 41.00

 

attached the screenshot don't know if you can see it...

 

Router Stats are as follows:

 

2.+068343+NQ41539885

3.Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 08/08/14

4. Board version: BT Hub 5A

5.VDSL uptime:0 days, 00:47:32

6. Data rate:16201 / 68542

.7.Maximum data rate: 16097 / 78881

8.Noise margin:5.7 / 6.3

 

 

 

9. Line attenuation:0.0 / 21.5

10.Signal attenuation:0.0 / 21.5

11Data sent/received:73.9 MB / 1.1 GB
  

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Sage
399 Views
Message 5 of 5

Re: Broadband Speed Decrease

Can't see any screenshots but your stats show your HH5 recieving a speed of 68.5Mbps.

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