Re: Broadband Speed Decrease

aujlaj2 · ‎03-01-2015

Just noticed a decrease in speed for our Broadband -

Carried out the official speed test and have gone down from 75mbps to 44.5 mbps

this was tested via wired and wireless connection

what could be the cause of this ? do I need to call customer support ?

imjolly · ‎03-01-2015

post stats 1-12 like you did before and also results from btspeedtester diagnostic test

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aujlaj2 · ‎03-01-2015

aujlaj2 · ‎03-01-2015

Just ran the wholesale test and it came down to 19.9.mbps

Upload Speed was 12.56

and the Ping Latency is 41.00

attached the screenshot don't know if you can see it...

Router Stats are as follows:

2.+068343+NQ41539885

3.Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 08/08/14

4. Board version: BT Hub 5A

5.VDSL uptime:0 days, 00:47:32

6. Data rate:16201 / 68542

.7.Maximum data rate: 16097 / 78881

8.Noise margin:5.7 / 6.3

9. Line attenuation:0.0 / 21.5

10.Signal attenuation:0.0 / 21.5

11Data sent/received:73.9 MB / 1.1 GB

pippincp · ‎03-01-2015

Can't see any screenshots but your stats show your HH5 recieving a speed of 68.5Mbps.