Broadband Speed........Eratic

[Kazuyadog]

Since yesterday morning i became aware of an issue with my Broadband speed.

I did a speed check on Speedtest.net and i watched the graph evolve and it resembled a heart rate monitor,up and down peaks and valleys.

On the BT wholesale performance test site,it just comes back with headline readings.

Tried another BT modem and it was still the same.

I know there is something wrong but i cannot fathom it,website pages do not load as smoothly.

Any help please.

[imjolly]

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Must be done with wired connection

enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

[Kazuyadog]

Are these what you want to see.

12:38:54, 19 Dec.	IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [216.58.213.110]:443-​>[86.183.83.234]:50811 on ppp0)
12:37:09, 19 Dec.	( 7978.440000) Lease for IP 192.168.1.64 renewed by host User-​PC (MAC 00:19:d1:e1:96:5e). Lease duration: 1440 min
12:37:09, 19 Dec.	( 7978.440000) Device connected: Hostname: User-​PC IP: 192.168.1.64 MAC: 00:19:d1:e1:96:5e Lease time: 1440 min. Link rate: 100.0 Mbps
12:37:09, 19 Dec.	( 7978.350000) Lease requested
12:37:00, 19 Dec.	( 7969.650000) Wire Lan Port 1 up
12:36:57, 19 Dec.	( 7966.650000) Wire Lan Port 1 down
12:36:42, 19 Dec.	( 7951.570000) Wire Lan Port 1 up
12:36:39, 19 Dec.	( 7948.570000) Wire Lan Port 1 down
12:21:07, 19 Dec.	OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [86.183.83.234]:53762-​>[64.186.176.170]:443 on ppp0)
12:13:21, 19 Dec.	IN: BLOCK [16] Remote administration (UDP [185.94.111.1]:35519-​>[86.183.83.234]:161 on ppp0)
12:08:05, 19 Dec.	IN: BLOCK [16] Remote administration (TCP [216.243.31.2]:59792-​>[86.183.83.234]:80 on ppp0)

[Kazuyadog]

[imjolly]

if it's a hh4 then 2 lines look like this

13:28:24, 16 Dec. ( 498.820000) DSL noise margin: 15.00 dB upstream, 6.00 dB downstream

13:28:24, 16 Dec. ( 498.750000) DSL line rate: 448 Kbps upstream, 2592 Kbps downstream

can you post btspeedtester diagnostic results using wired conenction

[Kazuyadog]

[imjolly]

From btspeedtester results download speed looks good

[Kazuyadog]

Those two information lines you say i should see,i cannot for the life of me find them.

I have just come back on the internet and this is what is recorded.

----------------------------------------------------

15:42:16, 20 Dec.	(57986.650000) Admin login successful by 192.168.1.64 on HTTP
15:41:43, 20 Dec.	(57953.860000) New GUI session from IP 192.168.1.64
15:41:36, 20 Dec.	IN: BLOCK [15] Default policy (UDP [178.22.49.58]:53-​>[86.185.32.30]:993 on ppp0)
15:40:55, 20 Dec.	IN: BLOCK [15] Default policy (TCP [93.184.220.97]:443-​>[86.185.32.30]:49205 on ppp0)
15:40:43, 20 Dec.	IN: BLOCK [15] Default policy (UDP [140.128.195.232]:53-​>[86.185.32.30]:63571 on ppp0)
15:40:30, 20 Dec.	IN: BLOCK [15] Default policy (TCP [193.113.9.162]:443-​>[86.185.32.30]:49172 on ppp0)
15:40:08, 20 Dec.	BLOCKED 5 more packets (because of Default policy)
15:40:07, 20 Dec.	IN: BLOCK [15] Default policy (TCP [216.58.213.78]:443-​>[86.185.32.30]:49165 on ppp0)
15:39:33, 20 Dec.	(57824.250000) Lease for IP 192.168.1.64 renewed by host User-​PC (MAC 00:19:d1:e1:96:5e). Lease duration: 1440 min
15:39:33, 20 Dec.	(57824.250000) Device connected: Hostname: User-​PC IP: 192.168.1.64 MAC: 00:19:d1:e1:96:5e Lease time: 1440 min. Link rate: 100.0 Mbps
15:39:33, 20 Dec.	(57824.160000) Lease requested
15:39:24, 20 Dec.	(57815.190000) Wire Lan Port 1 up
15:39:21, 20 Dec.	(57812.190000) Wire Lan Port 1 down
15:39:07, 20 Dec.	IN: BLOCK [15] Default policy (TCP [51.255.228.64]:80-​>[86.185.32.30]:34531 on ppp0)
15:39:06, 20 Dec.	(57797.130000) Wire Lan Port 1 up
15:39:03, 20 Dec.	(57794.130000) Wire Lan Port 1 down
15:38:48, 20 Dec.	BLOCKED 2 more packets (because of Advanced Filter Rule)
15:38:46, 20 Dec.	OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan1.2_out/rule/0: UDP [0.0.0.0]:68-​>[255.255.255.255]:67 on wlan1.2)
15:38:42, 20 Dec.	BLOCKED 3 more packets (because of Advanced Filter Rule)
15:38:40, 20 Dec.	BLOCKED 2 more packets (because of Advanced Filter Rule)
15:38:39, 20 Dec.	OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan1.2_out/rule/0: UDP [0.0.0.0]:68-​>[255.255.255.255]:67 on wlan1.2)
15:38:17, 20 Dec.	IN: BLOCK [15] Default policy (TCP [82.80.47.43]:0-​>[86.185.32.30]:9147 on ppp0)
15:37:28, 20 Dec.	IN: BLOCK [16] Remote administration (TCP [184.105.139.83]:48981-​>[86.185.32.30]:80 on ppp0)
15:36:40, 20 Dec.	IN: BLOCK [15] Default policy (TCP [218.77.79.38]:42659-​>[86.185.32.30]:8081 on ppp0)
15:32:45, 20 Dec.	IN: BLOCK [15] Default policy (TCP [82.80.47.43]:0-​>[86.185.32.30]:33711 on ppp0)
15:31:09, 20 Dec.	IN: BLOCK [15] Default policy (TCP [82.80.47.43]:0-​>[86.185.32.30]:13896 on ppp0)
15:30:43, 20 Dec.	BLOCKED 8 more packets (because of Advanced Filter Rule)
15:30:42, 20 Dec.	OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan1.2_out/rule/0: UDP [0.0.0.0]:68-​>[255.255.255.255]:67 on wlan1.2)
15:29:32, 20 Dec.	IN: BLOCK [16] Remote administration (TCP [104.219.238.10]:41793-​

[john46]

try selecting the WAN menu from the drop down menu on the logs page

[imjolly]

if hh4 then go to helpdek then logs/wan and tou should ee the 2 lines when router last connected to internet - check for connection time in hub stats for an idea where to look

try posting hub stats from the helpdesk