Broadband Speed Lowered - Potential IP Profile Reset?

[Eddfsf]

Hi All, so I made the mistake of resetting my Home Hub 3 when this problem arose so I have specifically waited 3 days to see if my profile would go back to its old speed. Ö)

Following an intermittant resetting of my connection about 2 weeks ago, and then loss of service for about 2 hours it seems my profile has been locked at 4 MBPS - normally the speed varies from 13 to 17 MBPS (I am just around the corner from the main hub!)

First step - Quiet Test Passed.

All tests below are done with a hard connection to the Home Hub 3 - first on the normal connection;

1. Best Effort Test:  -provides background information.

	Download  Speed
	3.71 Mbps

0 Mbps

4 Mbps Max Achievable Speed

 Download speedachieved during the test was - 3.71 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 4 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	0.32 Mbps

0 Mbps

0.83 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.32Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

***************************************************************************************************

ADSL Line Status

Connection Information Line state: Connected Connection time: 3 days, 12:17:15 Downstream: 4.431 Mbps Upstream: 443.9 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Interleaved Noise margin (Down/Up): 29.6 dB / 29.1 dB Line attenuation (Down/Up): 8.9 dB / 4.3 dB Output power (Down/Up): 18.3 dBm / 12.0 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 0 / 2 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 0 / 1 Error Seconds (Local/Remote): 15 / 2

***************************************************************************************************+

Now Connected to the Test Socket

Master Socket looks like this (BT branded);

But the internal test socket is the same connector as the main one.

Speedtest - 

 Best Effort Test:  -provides background information.

	Download  Speed
	3.73 Mbps

0 Mbps

4 Mbps Max Achievable Speed

 Download speedachieved during the test was - 3.73 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 4 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	0.28 Mbps

0 Mbps

0.83 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.28Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

How can I get my profile to where it was before? 

[john46 · Accepted solution]

Hi your IP Profile is correct For your current connection speed your problem is a high noise margin your IP Profile is set by your connection speed not the other way round

I suggest you contact the forum mods they should be able to get your noise margin reset for you for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

[Eddfsf]

Thanks for that John, have contacted them - really appreciate the help!

[john46]

Glad to help any time

[Eddfsf]

Hi there, 

I think I might have the same problem again - we had some major storms 3 nights ago which sent my connection resetting every 5 minutes.

The connection seems to be at 7.5mbps now, do I have too much noise on the line again?

**silent test fine

ADSL Line Status Connection Information Line state: Connected Connection time: 2 days, 16:27:26 Downstream: 7.515 Mbps Upstream: 440 Kbps   ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Interleaved Noise margin (Down/Up): 23.1 dB / 22.1 dB Line attenuation (Down/Up): 10.1 dB / 5.2 dB Output power (Down/Up): 20.7 dBm / 12.6 dBm FEC Events (Down/Up): 540085 / 1034 CRC Events (Down/Up): 1177 / 48 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 26748 / 50 Error Seconds (Local/Remote): 1207 / 3       Hide details

1. Best Effort Test:  -provides background information.

	Download  Speed
	6.27 Mbps

0 Mbps

7.15 Mbps Max Achievable Speed

 Download speedachieved during the test was - 6.27 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 6.79 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	0.31 Mbps

0 Mbps

0.83 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.31Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

[john46]

Hi just leave the connection  for at least 5 days and the noise margin should start dropping on its own providing the liine remains stable if it has not then please post back for further help 

[crb1crb1]

Not sure if this is the right way to post my speed problem but here goes:

I live in a village near ELY and am about 100 metres from the local exchange . I Swapped BB provider to BT effective  8th of Jan 2013 , forecast speed between 7 and 8 Mbs.  Since change over I have had approx 8 Mbs consitently from the Exchange to the Home Hub (HH 3) but only about 1.9Mbs from the Hub to the Laptop which is connected directly to the hub via the BT ethernet cable. No other devices are connected.  I contact BT help in India ( not a lot of help as I was within the 10 day magic stabilisation period which was expected to resolve the speed issue - which it hasn't). However, having read a lot of info from the forum I suspect I might have a locked ip profile as it has always shown 2 Mbs.  I have posted my test resuts etc below, Quiet line test was quiet no crackling .   Could anyone advise if I do indeed have a locked profile or some other issue and how best to get BT to fix what ever it is. Many thanks

Colin

FAQ 1. Best Effort Test: -provides background information.   Download  Speed   1.97 Mbps 0 Mbps 2 Mbps Max Achievable Speed  Download speedachieved during the test was - 1.97 Mbps  For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.  Additional Information:  Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)  IP Profile for your line is - 2 Mbps If you wish to discuss these results please contact your Broadband Service Provider. If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance. Your test has completed please close this window to exit the performance tester.

ADSL Line Status

Connection Information Line state: Connected Connection time: 6 days, 00:39:11 Downstream: 7.938 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Fast Noise margin (Down/Up): 15.2 dB / 25.0 dB Line attenuation (Down/Up): 12.4 dB / 5.0 dB Output power (Down/Up): 15.9 dBm / 12.4 dBm FEC Events (Down/Up): 0 / 11 CRC Events (Down/Up): 4837 / 12 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 4288 / 3 Error Seconds (Local/Remote): 4762 / 38

[imjolly]

looking at stats I agree your profile is stuck at 2mb instead of 7.15mb and you need to contact the mods for help

contact mods

can take up to 3 working days for mods to contact you

@crb1crb1

please do not post duplicate posts on onther threads - I have answered your post

[crb1crb1]

many thanks for the confirmation and quick response