Hi All, so I made the mistake of resetting my Home Hub 3 when this problem arose so I have specifically waited 3 days to see if my profile would go back to its old speed. Ö)
Following an intermittant resetting of my connection about 2 weeks ago, and then loss of service for about 2 hours it seems my profile has been locked at 4 MBPS - normally the speed varies from 13 to 17 MBPS (I am just around the corner from the main hub!)
First step - Quiet Test Passed.
All tests below are done with a hard connection to the Home Hub 3 - first on the normal connection;
1. Best Effort Test: -provides background information.
Download Speed | |
3.71 Mbps |
0 Mbps | 4 Mbps Max Achievable Speed |
Download speed For your connection, the acceptable range of speeds IP Profile for your line is - 4 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.32 Mbps |
0 Mbps | 0.83 Mbps Max Achievable Speed |
Upload speed Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps |
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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Now Connected to the Test Socket
Master Socket looks like this (BT branded);
But the internal test socket is the same connector as the main one.
Speedtest -
Best Effort Test: -provides background information.
Download Speed | |
3.73 Mbps |
0 Mbps | 4 Mbps Max Achievable Speed |
Download speed For your connection, the acceptable range of speeds IP Profile for your line is - 4 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.28 Mbps |
0 Mbps | 0.83 Mbps Max Achievable Speed |
Upload speed Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps |
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
How can I get my profile to where it was before?
Solved! Go to Solution.
Thanks for that John, have contacted them - really appreciate the help!
Hi there,
I think I might have the same problem again - we had some major storms 3 nights ago which sent my connection resetting every 5 minutes.
The connection seems to be at 7.5mbps now, do I have too much noise on the line again?
**silent test fine
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1. Best Effort Test: -provides background information.
Download Speed | |
6.27 Mbps |
0 Mbps | 7.15 Mbps Max Achievable Speed |
Download speed For your connection, the acceptable range of speeds IP Profile for your line is - 6.79 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.31 Mbps |
0 Mbps | 0.83 Mbps Max Achievable Speed |
Upload speed Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps |
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Hi just leave the connection for at least 5 days and the noise margin should start dropping on its own providing the liine remains stable if it has not then please post back for further help
Not sure if this is the right way to post my speed problem but here goes:
I live in a village near ELY and am about 100 metres from the local exchange . I Swapped BB provider to BT effective 8th of Jan 2013 , forecast speed between 7 and 8 Mbs. Since change over I have had approx 8 Mbs consitently from the Exchange to the Home Hub (HH 3) but only about 1.9Mbs from the Hub to the Laptop which is connected directly to the hub via the BT ethernet cable. No other devices are connected. I contact BT help in India ( not a lot of help as I was within the 10 day magic stabilisation period which was expected to resolve the speed issue - which it hasn't). However, having read a lot of info from the forum I suspect I might have a locked ip profile as it has always shown 2 Mbs. I have posted my test resuts etc below, Quiet line test was quiet no crackling . Could anyone advise if I do indeed have a locked profile or some other issue and how best to get BT to fix what ever it is. Many thanks
Colin
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ADSL Line Status
Connection Information
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ADSL Settings
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looking at stats I agree your profile is stuck at 2mb instead of 7.15mb and you need to contact the mods for help
can take up to 3 working days for mods to contact you
@crb1crb1
please do not post duplicate posts on onther threads - I have answered your post
many thanks for the confirmation and quick response