Hello. I'm some distance from the exchange, and was with Be Internet which morphed into Sky Broadband. For 4 years I got a very reliable 1.6 mbit/sec connection.
Since moving to BT on the 25th Jan '16and my connection has halved to 0.8 mbit and shows no sign of improvement. Mine is a familiar story on here whereby BT helpdesk insist this is as expected.
I have a newer HomeHub 4.0 Type A, and can't find the SNR ration anywhere - can someone help? Reading some of the posts on here it seems this is a very common problem. I truly hope I don't end up on the merrygo round like this poor chap. I'll likely go back to SKY way before then.
Thanks for the response. I can't find this in the logs anywhere and I've run through it two or three times. Here's what the log looks like when it connects:
Here is the helpdesk bit of the troubleshooting page:
Here is the ADSL availability checker result:
Here is the speedtest result:
And the further diagnostics:
Thanks for the response - very helpful.
I've now put back my old router and hacked the username via telnet (the GUI doesn't let you do this). This is a router with a more forgiving interface and shows my SNR properly. SNR at 9db the issue? How do I get on ADSL2?
Oddly - I got an immediate speed improvement to just over 1mb with this more rudimentary router in play.
And I finally found the SNR on the Homehuub router. Odd its higher than the other router right?
Sorry just to be clear the speed I was getting with Sky (formally Be Internet) was 1.6 mbit/sec.
as already said with an attenuation of 63.5db or higher, as many router don't report attenuation greater than 63.5db, you would do well to get 1.5mb as per the dslchecker estimated speed.
are you using the test socket with a new filter?
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
with your attenuation a move to adsl2 will make little difference if any to your down connection speed but would increase your up speed by about 100% and we can see if mods will help with upgrade. first you need a stable connection and see if you can get speed increased hence suggestion of test socket