Since last Friday 7th December we started having problems with noisy crackling on our phone line until the point that they were unuseable so we reported a fault on the line. This coincided with very poor broadband speeds. We are usually getting about 6MB download speed but at the moment we've dropped too minimal kbps.
After a few call too the normal BT helpline numbers we were told it would be resolved within 3 days. We are now a week on, the phone sound has been resolved but I am left with very slow broadband speeds. We work from home and have been unable to run the business efficiently over the past week due to this issue.
I have performed the quite line test and all seems ok.
I have attached my home hub details to see if anyone can help me.ADSL line status
"We work from home and have been unable to run the business efficiently over the past week due to this issue"
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Hi, what I meant was that my wife works from home a lot, we are not a company/business, sorry for the misunderstanding.
My son is in the middle of his mock GCSEs too and he is finding it virtually impossible to browse revisin notes etc.
Any help much appreciated as soon as possible.
What was your IP profile?
Its possible that the IP profile has lowered due to the fault.
You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it. Your IP profile and download speed should increase.
I'll try and run the speedtester again, keeps asking me to update Java which then takes 1-2 hours to download and instal due to the poor speeds!
I'll get the IP Profile too.
Thanks guys for your help so far - its keeping me sane!!
My oldest son is pulling his hair out at this important academic time of year, thats why Im desperate to resolve this.
Java is downloading the installer and says 2 hours 7 minutes to go!!
My guess is that if you leave everything alone, the connection speed will recover, once the exchange thinks the fault is now fixed. Do not be tempted to restart anything.