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646wilson
Aspiring Contributor
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Message 1 of 2

Broadband Speed Reduction

Since joining BT several years ago, my broadband speed hovered around 5 to 6 meg . Suddenly last week I noticed things were running slower on all of my devices ( MacBook , iPad , iPhone and p.c. ) carrying out a speed check showed that my download speed had reduced to between 3 and 4 meg. I rang the Broadband help line and a helpful person had me try out various things, but to no avail. At the time my speed reduced I had noticed two Openreach vehicles doing work near to my flat and I am highly suspicious that they have altered something between my flat and the exchange. Or, has BT done this to try to force people to adopt fibre optic. I am fuming !! Getting 3 to 4 meg download speed in Derby City is ridiculous. I will be looking to change my provider at the earliest opportunity.
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imjolly
Distinguished Sage
Distinguished Sage
263 Views
Message 2 of 2

Re: Broadband Speed Reduction

please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

 

can you enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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