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Message 21 of 29

Re: Broadband Speed Slow

Openreach supply the FTTC equipment, not BT, there is no way , or any reason for ‘BT’ to reduce your speed , a line problem could cause OR’s dynamic line management (DLM) to intervene, sacrificing some speed for stability, but without your router stats it’s not possible to know.

If you switched to VM, you would be on a separate network to any provider that uses OR ( BT, Sky TT etc ) but Sky ( for example ) would , if you purchased the same type of product , would deliver approximately the same speed.

If you checked at the test port with a corded phone ( cordless phones are designed to remove ‘noise’, so the quiet line test not as effective) and there was no noise , perhaps your line is ‘banded’ , this ( providing what ever line issue caused it is no longer present ) should eventually be removed...just because nothing has changed internally doesn’t mean your internal setup isn’t above suspicion, and if you haven’t already tried it, you should try your router in the master socket test port to eliminate any internal wiring/sockets.

 

As already stated , more people sharing the available bandwidth doesn’t affect your connection speed, and if congestion were an issue , generally you would only see the ‘throughput’ issue at peak times , if you are considering VM, a little research on over optimisation on VM cannot hurt.

Finally , you could be suffering as a consequence of a REIN/SHINE  ,you may want to search on what can cause this 

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Message 22 of 29

Re: Broadband Speed Slow

Now looking at the guaranteed speed levels for my address its a min of 36Mbps so though my speed has dropped from 65Mbps to 39Mbps in the last year I dont see that BT would now consider I have a fault to look at. Its just mad that you can suddenly decide to reduce the product but keep the price the same. Where is Offcom

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Message 23 of 29

Re: Broadband Speed Slow

Have you actually checked for noise on your line? If noisy you can report it as a noisy line phone fault rather than broadband.

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Message 24 of 29

Re: Broadband Speed Slow

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WAN1000M/Full9857916616015382604127412712:00:59:20
LAN 1Link Down33278019662988158103720329900:00:00
LAN 21000M/Full12:01:00:27
LAN 3100M/Full12:01:00:27
WLAN b/g/n400M9890961732569082043009:01:52:27
WLAN a/n/ac866M514129327958504203109:01:52:12
WLAN Backhaul1733M57907498532515552504127412709:01:52:12
 
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Message 25 of 29

Re: Broadband Speed Slow

Crosstalk should be able to be fixed. Bandwith needs more fibres to open it up. I probably do know more than the average person after all its not rocket science. I have been supplying networks into London Banks for 25 years so have some knowledge.

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Message 26 of 29

Re: Broadband Speed Slow

Well you've found out how to get to the draytek GUI now look foer the page that has upstream/downstream rates and SNR values.

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Message 27 of 29

Re: Broadband Speed Slow

no connection stats in what you posted - looking for connection/attainable speed, noise margin, internet connection time



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Message 28 of 29

Re: Broadband Speed Slow

TBH, if you don’t speak to your provider , then how do you know they will simply refer to the minimum speed and say you are above that, I would think at a minimum they would perform a line test , and that could indicate a line problem that would be Openreach’s problem to fix.
Charges for an unnecessary callout can easily be avoided if basic self help is followed ( like testing in the master socket ) , if someone was ( for example ) running a router on the end of an extension lead that cost a few quid from E*ay or similar , then getting a visit from OR , who confirm that it’s damaging the connection is a justifiable charge ( IMHO) as OR didn't supply that lead.
Unfortunately the stats you have posted , to my untrained eye, appear to contain no useful information, it’s a pity you don’t have the BT router just for comparison and statistics

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Message 29 of 29

Re: Broadband Speed Slow

Thanks for your help

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