First of all, if I'd known BT had overseas call centres I would never have chosen them as my ISP. With a regional accent it can be difficult enough to make myself understood to someone in the south of England - but India, with a bad line and constant dropouts - no chance.
BT started well, kit seemed good and it all worked out of the box. Speeds were great - at the top end of the range I'd been expecting. Then then problems started. I knew that speeds could fluctuate over the first 10 days but mine dropped and kept on going right down to 500k.
I rang the help line and went thru the usual stuff which I'd already tried but the speeds were so poor I couldn't even load the test page they directed me to.
Anyway and Engineer would call between 1 and 6 the following week so I was patient.
I took a day off work and waited.... after 6 passed I rang India again (25 mins to get thru) and waited again while they contacted the Eng Dept. A shortage of Eng was the excuse - would they have contacted me if I'd hadn't rang - I doubt it.
So as a special favour to me they could get another Eng 2 days later. I declined and asked for a MAC code. Queue another wait while the call wnet back to the UK who could give me a MAC code but it would cost me £52 to cancel. Who could defer this? India of course - 20 min later it turns out they couldn't as that had to be signed off by the Eng Debt. After 1 hour on the phone I gave up.
Why did I leave O2 - because I'm an idiot! I found this forum while searching for the CEO's e-mail and thought I'd vent my fustration here.
If anyone knows his address please post it here - I'm off the search elsewhere.
I'll be happy to lend a hand with this and get your speed sorted out.
If you also drop me in an email please with your BT account and telephone number along with a link back to this thread I can look into your account and see what the story is.
Just send using the contact us form in my profile under the 'about me' section.