I have a HomeHub4 and use ethernet cable.
With HH2 I used to get 1Mbps but it dropped to about 130kp
bps. I got a fault rectified after a lot of complaining and with HH4 I got 2 to 5 Mbps. It is now back down to 130kbps with very occasional spurts to 500kbps..
If I login to a BT Wifi hotspot I can get 2 to 3Mbps.
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can you post stats from hub.
information from the event log, such as the SNR Margin, shortly after a resync.
Event Log >
The 2 lines will show noise margin and connection speed and will be when hub last reset
DOWNLOAD 0.25 Mbps 0.20 0.13
UPLOAD 0.06 Mbps 0.02 0.01
Download Speed : 0.13 Mbps
Upload Speed : 0.01 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
00:22:26 17 Feb. WAN connection ATM connected
00:22:16 17 Feb. DSL Link Up: Down Rate=160Kbps Up Rate=424Kbps; SNR Margin Down=6.3dB Up=7.0dB
18:14:34 16 Feb. WAN connection ATM connected
18:14:27 16 Feb. DSL Link Up: Down Rate=288Kbps Up Rate=456Kbps; SNR Margin Down=6.6dB Up=8.5dB
17:54:47 15 Feb. WAN connection ATM connected
17:54:37 15 Feb. DSL Link Up: Down Rate=160Kbps Up Rate=280Kbps; SNR Margin Down=6.8dB Up=8.8dB
18:28:54 14 Feb. WAN connection ATM connected
18:28:47 14 Feb. DSL Link Up: Down Rate=160Kbps Up Rate=275Kbps; SNR Margin Down=6.4dB Up=7.9dB
17:04:32 13 Feb. WAN connection ATM connected
17:04:25 13 Feb. DSL Link Up: Down Rate=288Kbps Up Rate=443Kbps; SNR Margin Down=6.7dB Up=8.1dB
18:14:07 12 Feb. WAN connection ATM connected
18:14:00 12 Feb. DSL Link Up: Down Rate=160Kbps Up Rate=328Kbps; SNR Margin Down=6.7dB Up=7.6dB
can you try using the test socket with a filter and see if that helps stabilise your and also improve your conenction speed
did you try quiet line test by dialing 17070 option 2 and best with corded phone
as you say you have done everything that would normally be suggested here then you need to get another engineer visit
How are things with your connection. Did you manage to get another engineer out to take a look at your connection?
If you're still experiencing issues with your connection, please post back and I'll be happy to take a look at this for you.