Broadband Speed dropping again

[leafenw]

I have a HomeHub4 and use ethernet cable.

With HH2 I used to get 1Mbps but it dropped to about 130kp

bps. I got a fault rectified after a lot of complaining and with HH4 I got 2 to 5 Mbps. It is now back down to 130kbps with very occasional spurts to 500kbps..

If I login to a BT Wifi hotspot I can get 2 to 3Mbps.

[imjolly]

Enter your phone number and post results remember delete number

can you post stats from hub. 

information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'

The 2 lines will show noise margin and connection speed and will be when hub last reset

[leafenw]

DOWNLOAD       0.25 Mbps  0.20                0.13

UPLOAD                               0.06 Mbps 0.02 0.01

1. Best Effort Test:

Download Speed : 0.13 Mbps

1. Upstream Test:

Upload Speed : 0.01 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information. 

1. 22:00 16/02/18

speedtest.btwholesale.com

00:22:26               17 Feb. WAN connection ATM connected                           

00:22:16               17 Feb. DSL Link Up: Down Rate=160Kbps            Up Rate=424Kbps; SNR Margin Down=6.3dB       Up=7.0dB

18:14:34               16 Feb. WAN connection ATM connected                           

18:14:27               16 Feb. DSL Link Up: Down Rate=288Kbps            Up Rate=456Kbps; SNR Margin Down=6.6dB       Up=8.5dB

17:54:47               15 Feb. WAN connection ATM connected                           

17:54:37               15 Feb. DSL Link Up: Down Rate=160Kbps            Up Rate=280Kbps; SNR Margin Down=6.8dB       Up=8.8dB

18:28:54               14 Feb. WAN connection ATM connected                           

18:28:47               14 Feb. DSL Link Up: Down Rate=160Kbps            Up Rate=275Kbps; SNR Margin Down=6.4dB       Up=7.9dB

17:04:32               13 Feb. WAN connection ATM connected                           

17:04:25               13 Feb. DSL Link Up: Down Rate=288Kbps            Up Rate=443Kbps; SNR Margin Down=6.7dB       Up=8.1dB

18:14:07               12 Feb. WAN connection ATM connected                           

18:14:00               12 Feb. DSL Link Up: Down Rate=160Kbps            Up Rate=328Kbps; SNR Margin Down=6.7dB       Up=7.6dB

[imjolly]

can you try using the test socket with a filter and see if that helps stabilise your and also improve your conenction speed

[leafenw]

Did all that last August when problem first appeared and it made no difference.

[imjolly]

did you try quiet line test by dialing 17070 option 2 and best with corded phone

[leafenw]

Yes all that stuff

[imjolly]

as you say you have done everything that would normally be suggested here then you need to get another engineer visit

[PaddyB]

Hi @leafenw,

How are things with your connection. Did you manage to get another engineer out to take a look at your connection?

If you're still experiencing issues with your connection, please post back and I'll be happy to take a look at this for you.

Thanks

PaddyB

[leafenw]

I am not forking out £180 for an engineer to come and tell me that there is a fault in the openworld box.

I have been sent an "accelerator" plate to go on the wall. I will fit it, try if for a few days see what difference it makes.
I would be interested to read experiences of others who have tried this device