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Aspiring Contributor
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Message 1 of 7

Broadband Speed has plummeted. Problem in the Highlands again?

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Last night my usually stable connection began grinding to a halt. I ran speed tests and I was getting very poor speeds compared to my normal 2 or so megs. Did the usual "fixes" the Indian call centre rattle off every time you're brave enough to call them to no avail.

After leaving it overnight the issue is persisting. This gives me cause for concern as something similar happened at the beginning of the year when a large portion of the highlands suffered the same issue, were all fobed off by the terrible call centre in India and the issue was only found and acknowledged on the forums after constant pestering from a group of customers. I only pray that this is not the case again as I was left with shoddy internet for nearly a week.

The other possibility from looking at the forums is my IP profile has become stuck suddenly, again an undesirable reason as it takes a long time for BT to acknowledge the issue and correct it and I use my internet heavily over the weekend and poor service impacts on me greatly.

 

Any news of work being done in my area or known issues would be appreciated but in the mean time here are my details.

 

ADSL line status
Connection Information
Line stateConnected
Connection time0 days, 10:37:54
Downstream3,776 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)7.6 dB / 22.0 dB
Line attenuation (Down/Up)50.6 dB / 30.0 dB
Output power (Down/Up)6.0 dBm / 1.7 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)176 / 1
CRC Errors (Down/Up)24 / 0
HEC Errors (Down/Up)170 / 0
Error Seconds (Local/Remote)20 / 1

FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 302 Kbps
  
0 Kbps500 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 302 Kbps
 For your connection, the acceptable range of speeds is 50-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 500 Kbps



If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Please visit FAQ section if you are unable To understand the test results.

 

Many thanks for taking the time to look at my issue.

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6 REPLIES 6
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Distinguished Sage
638 Views
Message 2 of 7

Re: Broadband Speed has plummeted. Problem in the Highlands again?

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Hi it looks like your profile has. Dropped due to disconnects it is. Certainly not stuck you will need to leave the hub connected 24/7 with no restarts for the next 3/5days maybe sooner and your profile will rise automatically
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Aspiring Contributor
635 Views
Message 3 of 7

Re: Broadband Speed has plummeted. Problem in the Highlands again?

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That would be odd as I have had no noticible disconnects recently. Bear in mind that I restarted my Home Hub 2 as that's usually one of the first suggestions that BT's "amazing" Indian call centre gives and I was gearing up for the possibility of having to ring them.

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Distinguished Sage
629 Views
Message 4 of 7

Re: Broadband Speed has plummeted. Problem in the Highlands again?

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after a low profile event restarting the hub is the worse thing you can do as it starts the reset time again
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Aspiring Contributor
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Message 5 of 7

Re: Broadband Speed has plummeted. Problem in the Highlands again?

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I'll have to remember that for next time >.<

Update, gained a small increase in speed while I was at work but it still doesn't look too good.

 

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 438 Kbps
  
0 Kbps500 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 438 Kbps
 For your connection, the acceptable range of speeds is 50-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 500 Kbps



If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

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Highlighted
Distinguished Sage
615 Views
Message 6 of 7

Re: Broadband Speed has plummeted. Problem in the Highlands again?

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hi just a matter of waiting sometimes large jumps in profile can happen in a shorter time scale then 3/5 days
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Aspiring Contributor
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Message 7 of 7

Re: Broadband Speed has plummeted. Problem in the Highlands again?

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Update: came back from work tonight and despite the speed test taking forever I was pleasantly suprised to find my speed has returned, possibly with a slight improvement on before the weekend. Thanks for taking the time to reply to my post.

 

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 2766 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 2766 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3000 Kbps



If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Please visit FAQ section if you are unable To understand the test results.

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