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john46
Distinguished Sage
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Message 11 of 31

Re: Broadband Speeds Suddenly Dropped!

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Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html



Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket    Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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JigsawStu
Aspiring Contributor
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Message 12 of 31

Re: Broadband Speeds Suddenly Dropped!

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We've tried moving the Homehub around, but it makes no difference at all. Alas, we can't do the Speedtest either as we don't have an ethernet cable! Just can't work out why the speed has suddenly dropped as the set-up is exactly the same.....it seems to have disappeared overnight! All very frustrating indeed!

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imjolly
Distinguished Sage
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Message 13 of 31

Re: Broadband Speeds Suddenly Dropped!

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with your connection of 160 and btspeedtester giving incorrect download speeds I doubt there will be any difference using wifi as against cable



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JigsawStu
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Message 14 of 31

Re: Broadband Speeds Suddenly Dropped!

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Righteo......any ideas on what to do next - should we contact BT or, as I suspect, will we get no-where on the phone and just get fobbed off? Videos still refusing to load......

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imjolly
Distinguished Sage
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Message 15 of 31

Re: Broadband Speeds Suddenly Dropped!

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Can't see you mention it but I am assuming you tried it with the sky hd disconnected from the phone line



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JigsawStu
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Message 16 of 31

Re: Broadband Speeds Suddenly Dropped!

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It was the next thing on the list to try! I'll give it a whirl....if it is the problem then we're shafted!!

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JigsawStu
Aspiring Contributor
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Message 17 of 31

Re: Broadband Speeds Suddenly Dropped!

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Tried disconnecting the cable from the back of the Sky box but it made no difference unfortunately!!

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imjolly
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Message 18 of 31

Re: Broadband Speeds Suddenly Dropped!

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you would need to reset the router to see if any difference - just disconnecting sky box would not be enough



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JigsawStu
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Message 19 of 31

Re: Broadband Speeds Suddenly Dropped!

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Tried the set-up as you explained to disconnect the Sky line but it made no difference unfortuantely! Arrghhh!!!

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imjolly
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Message 20 of 31

Re: Broadband Speeds Suddenly Dropped!

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still down at 160 connection speed?

 



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