Hi. Wonder if anyone has come across this problem? I want to set up 1571 on my Broadband Talk line (on Home Hub 2), and when I enter 1571 on the keypad I get the recorded message 'sorry your phone number is withheld. please hang up and call again but dial 1470 before your number'. When I try this it doesn't work either.
I have logged into the my BT Broadband talk settings and changed these to turn OFF 1571 (it was showing as active for unanswered or busy calls) and waited a few minutes and reactivated it - still doesn't work. I've tried activating and deactivating withholding my number and that doesn't do anything either.
I'm completely stuck - anyone got any ideas?
No, no responses so far, and it can't fix it. Interestingly 1571 dropped off our home phone recently or no apparent reason, and I've had to 'reorder' it by dialing 1571. I can't do that on the hub 'phone still - annoying.
Andy - see wizzkids reply above, contact BT using the link he's posted. I did this, and got a swift reply - its been working ever since. Good luck!