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JeremyH
Aspiring Contributor
1,838 Views
Message 1 of 9

Broadband Talk 1571

Hi. Wonder if anyone has come across this problem?  I want to set up 1571 on my Broadband Talk line (on Home Hub 2), and when I enter 1571 on the keypad I get the recorded message 'sorry your phone number is withheld. please hang up and call again but dial 1470 before your number'. When I try this it doesn't work either.

 

I have logged into the my BT Broadband talk settings and changed these to turn OFF 1571 (it was showing as active for unanswered or busy calls) and waited a few minutes and reactivated it - still doesn't work.  I've tried activating and deactivating withholding my number and that doesn't do anything either.

 

I'm completely stuck - anyone got any ideas?

 

Thank you!

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8 REPLIES 8
mrsbex
Beginner
1,734 Views
Message 2 of 9

Re: Broadband Talk 1571

Did you get anywhere with this problem? I am having the same trouble!!

 

Becs.

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JeremyH
Aspiring Contributor
1,714 Views
Message 3 of 9

Re: Broadband Talk 1571

No, no responses so far, and it can't fix it.  Interestingly 1571 dropped off our home phone recently or no apparent reason, and I've had to 'reorder' it by dialing 1571.  I can't do that on the hub 'phone still - annoying.

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mrsbex
Beginner
1,703 Views
Message 4 of 9

Re: Broadband Talk 1571

Thanks for replying, I am still digging so if I find any answers, I'll let you know.

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Highlighted
wizkid
Aspiring Expert
1,692 Views
Message 5 of 9

Re: Broadband Talk 1571

HI

I suggest you contact forum mods for help on this issue include ur account details and link to this thread

Contact details for mods

Moderation Team Email Address: Please fill out this "contact us" form http://bt.custhelp.com/app/contact_email/c/4951


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JeremyH
Aspiring Contributor
1,690 Views
Message 6 of 9

Re: Broadband Talk 1571

Thanks for the advice - have now done this, will wait and see...!

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AndyCL1
Newbie
1,553 Views
Message 7 of 9

Re: Broadband Talk 1571

I have the same problem.  Is there a resolution of this issue?

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JeremyH
Aspiring Contributor
1,551 Views
Message 8 of 9

Re: Broadband Talk 1571

Andy - see wizzkids reply above, contact BT using the link he's posted.  I did this, and got a swift reply - its been working ever since.  Good luck!

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johnmillar
Beginner
1,443 Views
Message 9 of 9

Re: Broadband Talk 1571

I'd like to be able to use 1571 on my BT Talk line, so I'm going to try the link too.

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