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Community Manager
Community Manager
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Message 1 of 11

Broadband Talk withdrawal

Hi guys,

 

We’re just giving you a quick heads up on this before we post it out as a sticky on the ‘other bb’ board.

 

We stopped supplying BT Broadband Talk to new customers in January 2011. We know some of you still have the service and use it regularly so we wanted to let you know first that the service will be withdrawn over the next year, sorry about the disappointment this will cause.

 

The reason BT is withdrawing the BB Talk product is due to the diminishing interest and the increased costs of maintaining the service.  Therefore, it has been decided that BT should close this service down in order to concentrate on other services which will benefit our customers more.

 

We’re going to send out a number of BB Talk withdrawal notifications on Friday, we’ll send the rest of our customers an email and/or letter early in 2013 informing them of the withdrawal.

 

Thanks,

 

Stephanie

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Broadband Talk withdrawal

A really good service which I will be sad to see disappear.  Is there a going to be a phased withdrawal or just a cut off date for everyone?

 

No doubt the next release from BT will be the introduction of SmartTalk which will be billed as the replacement for BT broadband talk

 

Pity your first post after promotion is official is bad news

 

crying emoticon.jpg



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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: Broadband Talk withdrawal

There is going to have to be plenty of notice, as lots of people know our BBT number, and call us on a regular basis.

 

How about BT providing a free divert of the BBT number to your PSTN number, for a few months after the service is closed?

 

I suppose its going to release a lot of geographical phone numbers for re-use, but the loss of free evening call are going to be missed, unless BT offer a free upgrade to the free evening and weekend package, as compensation for the loss of BBT.

 

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Community Manager
Community Manager
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Message 4 of 11

Re: Broadband Talk withdrawal

Thanks for the questions. There will be plenty of notice about this. The withdrawal will be phased rather than a cut off date.

Stephanie
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Message 5 of 11

Re: Broadband Talk withdrawal

Thanks for the warning on this. For what its worth ATM call quality on Sipdroid much better than Smart Talk. Lots of echo on the latter.

There are non BT options for VOIP out there.
AQ.
"Welcome to Royston Vasey - You'll never leave."

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Broadband Talk withdrawal

Stephanie,

 

Is this going to affect the business product here http://business.bt.com/phone-services/voip/

 

As this might be an option for those who need to keep their number, as migration may be possible for those using the number for business use.

 

Thanks

 

 

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Moderator
Moderator
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Message 7 of 11

Re: Broadband Talk withdrawal

Hi all

 

I've updated SeanD's announcement in the 'OtherBB' Board. Broadband Talk is still being withdrawn but the date has been deferred to some point beyond 2013 - we'll let you know when we have more info, but the latest position is that it's still going to be withdrawn, just not as soon as we orginally planned.

 

Cheers

Nigel

BTCare Community Mod

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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Broadband Talk withdrawal

That's excellent news Smiley Happy

I wonder if BT have been getting critical feedback about the possible withdrawal?

 

They will have to think of a method to migrate the BBT numbers, so they are still routed to the main PSTN number, perhaps by giving a different ring pattern?

 

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Broadband Talk withdrawal

great news - maybe our feedback has made someone see the light



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Message 10 of 11

Re: Broadband Talk withdrawal

Great news. A product that puts BT ahead of othet ISP's has a reprieve. And its one that I actually use.
AQ.
"Welcome to Royston Vasey - You'll never leave."

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