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Charley_Lima
Aspiring Contributor
570 Views
Message 1 of 10

Broadband Talk

I have been using BB Talk since it was released with no problems apart from losing the line after around 15 minutes of chatter.

 

I use a 2-wire 2700HGV BT Business Hub which was found by BT to offer a better connection, being over 4kms from the exchange.

 

Around 2 weeks ago, when attempting an overseas call [even to Ireland] I get a recorded message advising that the number I have called has not been recognised, etc etc.   From that time, I have been tied to using Skype which is incenvenient.

 

BT have tried to assist, albeit with no success and the Talk service has been reconfigured, reset, rebooted, etc etc

 

BT are sending a new Home Hub 2 to see if this resolves the problem but my feeling is that the best it will do is degrade the broadband service where I presently connect at over 3mbps.

 

Any and all suggestion greatly appreciated.

 

 

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
567 Views
Message 2 of 10

Re: Broadband Talk

Is there a "phone" light on the Business hub, and is it lit?

 

Can you access your account when you go to https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount

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Charley_Lima
Aspiring Contributor
565 Views
Message 3 of 10

Re: Broadband Talk

The phone light is lit and I am able to make national calls.

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Distinguished Sage
Distinguished Sage
561 Views
Message 4 of 10

Re: Broadband Talk


@Charley_Lima wrote:

The phone light is lit and I am able to make national calls.


Really odd, sounds like a routing issue. Is your BBT number geographic (local) or one of those 0560 numbers?

Do not display it here Smiley Wink

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Charley_Lima
Aspiring Contributor
560 Views
Message 5 of 10

Re: Broadband Talk

re account details - connected no problem

 

bbt.PNG

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Charley_Lima
Aspiring Contributor
558 Views
Message 6 of 10

Re: Broadband Talk

number is an 0560xxxxxxx

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Distinguished Sage
Distinguished Sage
553 Views
Message 7 of 10

Re: Broadband Talk


@Charley_Lima wrote:

number is an 0560xxxxxxx


Then maybe the destination exchange does not like the CLI (Caller Line Identity) from your line, and its rejecting it as not from the UK?

 

BBT is no longer available to new customers, as BT are trying to phase it out.

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Charley_Lima
Aspiring Contributor
550 Views
Message 8 of 10

Re: Broadband Talk

Regular numbers called are in India, Hong Kong, Japan, Germany, Australia and New Zealand.

Will they all have decided at the same time, not to accept my calls which they have been accepting for many months.

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Distinguished Sage
Distinguished Sage
547 Views
Message 9 of 10

Re: Broadband Talk


@Charley_Lima wrote:

Regular numbers called are in India, Hong Kong, Japan, Germany, Australia and New Zealand.

Will they all have decided at the same time, not to accept my calls which they have been accepting for many months.


Maybe the routes have been ceased from the dedicated BBT servers, or a router is locked up?

 

Getting someone to look at it would be quite a challenge. I assume your normal landline is fine when calling those numbers?

 

 

 

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Charley_Lima
Aspiring Contributor
406 Views
Message 10 of 10

Re: Broadband Talk

The BT Home Hub 2B arrived and has been installed and works perfectly on Broadband Talk.

The connection speed however has dropped by 0.5Mbps.

I would like to continue to use the 2700HGV but it appears that the 'talk' service servers have changed and, unlike the 2700HGV, the HH2 does not offer the address it uses for the Talk service.

Does anyone have any ideas as to the Talk address?

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