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Aspiring Contributor
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Message 1 of 7

Broadband Woes and Famously BAD Tech Help.

(I raised this thread already and a moderator thought it was about my TV lol and moved it to the TV section)

 

Just been on the phone to Praneetha, for 50 MINUTES!

 

Summary reset router 3 times - check

 

Reset PC 3 times whilst hitting F8 - yeah nice one.

 

"your broadband is within limits - thankyou"  

 

OMG Never in my life have I been witness to such dreadful technical help. Technical help with BT is an untrained phone operator wotking off a check sheet, fact.

 

 

Last week, I cancelled BT TV as it was appalling. However I did say I wish to keep the broadband because since I bought my own router to replace the IHUB 5 its been awesome. Thats when the problem with my broadband started.

 

An hour later my speed was reduced to 30mb/s even though for the last 12 months I have been getting 60mb/s.

 

What a joke BT, and now theryre saying that my contract (which was 12 months) is now 18month. So Im tied in until June.

 

UNBELIEVABLE.

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Distinguished Guru
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Message 2 of 7

Re: Broadband Woes and Famously BAD Tech Help.

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Aspiring Contributor
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Message 3 of 7

Re: Broadband Woes and Famously BAD Tech Help.

1. Product name:	BT Home Hub
2. Serial number:	+068343+NQ34318337
3. Firmware version:	Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14
4. Board version:	BT Hub 5A
5. VDSL uptime:	0 days, 01:49:01
6. Data rate:	14271 / 38195
7. Maximum data rate:	14316 / 76259
8. Noise margin:	6.1 / 10.7
9. Line attenuation:	0.0 / 17.4
10. Signal attenuation:	0.0 / 17.3
11. Data sent/received:	197.6 MB / 1.2 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes

 

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Aspiring Contributor
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Message 4 of 7

Re: Broadband Woes and Famously BAD Tech Help.

Line state: Connected
Connection time: 0 days, 01:50:25
Downstream: 37.3 Mbps
Upstream: 13.94 Mbps
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Distinguished Guru
254 Views
Message 5 of 7

Re: Broadband Woes and Famously BAD Tech Help.

Looks like you have a line fault which will need an engineer to come and fix.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Aspiring Contributor
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Message 6 of 7

Re: Broadband Woes and Famously BAD Tech Help.

Thanks Ray. I'll post again when and how and IF this gets sorted.

BTW, what lead you to that decision?
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Distinguished Guru
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Message 7 of 7

Re: Broadband Woes and Famously BAD Tech Help.

Noise margin is a long way above the target of 6.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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