(I raised this thread already and a moderator thought it was about my TV lol and moved it to the TV section)
Just been on the phone to Praneetha, for 50 MINUTES!
Summary reset router 3 times - check
Reset PC 3 times whilst hitting F8 - yeah nice one.
"your broadband is within limits - thankyou"
OMG Never in my life have I been witness to such dreadful technical help. Technical help with BT is an untrained phone operator wotking off a check sheet, fact.
Last week, I cancelled BT TV as it was appalling. However I did say I wish to keep the broadband because since I bought my own router to replace the IHUB 5 its been awesome. Thats when the problem with my broadband started.
An hour later my speed was reduced to 30mb/s even though for the last 12 months I have been getting 60mb/s.
What a joke BT, and now theryre saying that my contract (which was 12 months) is now 18month. So Im tied in until June.
Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
1. Product name: BT Home Hub 2. Serial number: +068343+NQ34318337 3. Firmware version: Software version 126.96.36.199.188.8.131.52.6 (Type A) Last updated 05/01/14 4. Board version: BT Hub 5A 5. VDSL uptime: 0 days, 01:49:01 6. Data rate: 14271 / 38195 7. Maximum data rate: 14316 / 76259 8. Noise margin: 6.1 / 10.7 9. Line attenuation: 0.0 / 17.4 10. Signal attenuation: 0.0 / 17.3 11. Data sent/received: 197.6 MB / 1.2 GB 12. Broadband username: firstname.lastname@example.org 13. BT Wi-fi: Yes