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No-Half-Measures
Aspiring Contributor
506 Views
Message 1 of 16

Broadband acting strange.

Started acting strange about 36hours ago now. It's unable to stream youtube videos and small downloads take a afully long time.
It would hit around 200kb/s and then shoot right down too 0kb/s for 3 or 4 seconds. It's not nomally like this and is normal like the speeds around which the Hub States currently.

I had had the connection connected like normal for around 6 days with out a connection reset and of the last 30 odd hours of that the Error counts started going up. The Hub ADLS line info below is of the last 6 hours pluged into the Test Socket.

 

Connection Information
Line stateConnected
Connection time0 days, 06:20:31
Downstream9,547 Kbps
Upstream1,047 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeInterleaved
Noise margin (Down/Up)2.9 dB / 5.8 dB
Line attenuation (Down/Up)47.1 dB / 27.5 dB
Output power (Down/Up)14.4 dBm / 1.5 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)22851 / 0
CRC Errors (Down/Up)1307 / 0
HEC Errors (Down/Up)31521 / 0
Error Seconds (Local/Remote)678 / 0
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15 REPLIES 15
Distinguished Sage
Distinguished Sage
496 Views
Message 2 of 16

Re: Broadband acting strange.

can you run btspeedtester and when first test completes then run diagnostic test and post the results please

 

btspeedtester

 

you have a very fast connection speed for a 47 attenuation



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No-Half-Measures
Aspiring Contributor
491 Views
Message 3 of 16

Re: Broadband acting strange.

Speed test

DLS (Mbps): 1.05

ULS (Mbps): 0.75

Ping (ms): 36.00

 

Diag Test:

1. Best Effort Test:  -provides background information.

 Download  Speed
 1.05 Mbps
  
0 Mbps21 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.05 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 8.42 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 0.75 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.75Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps



The test result has indicated that you should contact your ISP for further assistance.

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Distinguished Sage
Distinguished Sage
483 Views
Message 4 of 16

Re: Broadband acting strange.

are there any exchange problems http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone  if cordless then dull hum normal

 

you can also check this post to see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

you have quite a lot of crc/hec errors for a short time connected and this with a low noise margin of 2.9db can cause throughput problems

 



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No-Half-Measures
Aspiring Contributor
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Message 5 of 16

Re: Broadband acting strange.

Check all the Exnchage related links, Doesn't appear to be any problems/Issues at my exchange. Also ther eis no interfearance when doing the quiet line test.
As far as that post goes nothing is close enough to interfear with it and I had replaced the filter but there was no change.

Indeed my noise margin userly only gets that low rarely during peak hours, Even so befor connecting to the test socket I reset the hub Several times and also while the hub was on unconnected the cable and reconnected to see if i could force a noise margin reset and it just seemed go to 3.1 and then drop back down too 2.9 after 10 or so minutes

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Distinguished Sage
465 Views
Message 6 of 16

Re: Broadband acting strange.

are you using a wired (Ethernet) or a wireless connection from your Hub to the PC
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No-Half-Measures
Aspiring Contributor
463 Views
Message 7 of 16

Re: Broadband acting strange.

Currently Wireless, How ever I do have wired too and have tested with both and have the same issue.
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Distinguished Sage
452 Views
Message 8 of 16

Re: Broadband acting strange.

was the speedtest carried out wired ?
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No-Half-Measures
Aspiring Contributor
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Message 9 of 16

Re: Broadband acting strange.

That is correct as it stated in the instructions on the speed test page.
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Distinguished Sage
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Message 10 of 16

Re: Broadband acting strange.

Can you please repost you hubstats again a little later this evenin
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