Today (25/08/2020), was my activation day. I received texts from both digital voice and broadband to confirm that activation had taken place and access is now available. When turning on the smart hub 2 after the green light a orange light shows which means there’s no connection to the internet. When trying to connect devices it says we should troubleshoot. Does anyone have any resolutions?
Normally I would ask you to check for dial tone but with digital voice if no internet then no dial tone
have you tried connecting hub to test socket with a filter assuming your have FTTC
just checked - I can’t find the test socket. Only been living in this apartment for a few days and it’s a new building.
Do you have FTTC or FTTP?
if FTTC then you will need to connect to master socket which probably has 2 outlets - fibre and phone. If FTTP you have something like this
Do you have the special digital voice phones provided by BT, or do you have your own phone?
Your own phone would need to plug into the phone socket on the smart hub 2.
If you still have no service, then call the FTTP helpdesk on 0800 587 4787, they should be able to help.
Got a digital voice phone. Got an engineer coming out tomorrow so let’s hope they get it sorted
From your picture I cannot see any alarms on the ONT, so its most likely just a configuration issue, or they have got the wrong serial number for your ONT.