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Newbie
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Message 1 of 4

Broadband activation delay

Hello

Move to a new address and continued with BT phone and broadband contract having previously paid line rental upfront. Phone line is activated as promised on 9 July but broadband is still no active. Router is showing only power and wireless lights. BT Vol ref is VOL012-********. I have contacted BT by phone with promises of callback on the delay but with no result. It seems this is a common problem but any help will be much appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Broadband activation delay

for your security please delete vol ref

 

edit   mod got there first



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Moderator
Moderator
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Message 3 of 4

Re: Broadband activation delay

Hi Constantine,

 

Welcome to the community forum. I am really sorry to hear that your are unable to use your Broadband service. I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Newbie
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Message 4 of 4

Re: Broadband activation delay

Noted and thanks
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