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Alvie1974
Aspiring Contributor
513 Views
Message 1 of 15

Broadband availability

After bt engineer attended fault today and advised, infinity is available from our exchange, excitedly I called BT, they said no. It appears my number is linked to Purleigh exchange (no infinity) but I am actually connected to maldon exchange (accepting orders) Our provider BT says to talk to open reach, open reach says talk to provider.....should I cancel service and start over?
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14 REPLIES 14
legitimise_sailing
Distinguished Expert
507 Views
Message 2 of 15

Re: Broadband availability

What does the dslchecker say? www.dslchecker.bt.com
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Alvie1974
Aspiring Contributor
499 Views
Message 3 of 15

Re: Broadband availability

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
ADSL Max Up to 1.5 -- 1 to 2.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
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Alvie1974
Aspiring Contributor
495 Views
Message 4 of 15

Re: Broadband availability

Telephone Number 0162184xxx on Exchange MALDON is served by Cabinet 3
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
ADSL Max Up to 1.5 -- 1 to 2.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
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legitimise_sailing
Distinguished Expert
493 Views
Message 5 of 15

Re: Broadband availability

What exchange did it say you are connected to?
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Alvie1974
Aspiring Contributor
490 Views
Message 6 of 15

Re: Broadband availability

It says connected to maldon exchange
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legitimise_sailing
Distinguished Expert
489 Views
Message 7 of 15

Re: Broadband availability

It may be you're a long way from the cab - too far for fttc
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legitimise_sailing
Distinguished Expert
485 Views
Message 8 of 15

Re: Broadband availability

You really need a mod to look into this for you
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Alvie1974
Aspiring Contributor
483 Views
Message 9 of 15

Re: Broadband availability

My local cabinet is 300 metres away, could it be that fttp is only going to certain cabinets and not my local? I can I find out the distance from the nearest fibre cabinet?
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legitimise_sailing
Distinguished Expert
479 Views
Message 10 of 15

Re: Broadband availability

It says cab 3 and the old cabinet should have a number stensilled onto it.
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