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Topcatovy
Aspiring Contributor
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Message 1 of 13

Broadband being killed on outgoing and sometimes incoming calls

Intermittently the adsl is getting wiped out during incoming and sometimes outgoing calls, BT engineer was here today and couldn't find any things wrong, 20min after him leaving somebody rang and it wrecked it all again. 

 

Also sometime it doesn't fully stop the broadband but causes so much line noise (oh yer during these stoppages the phone line noise is severe) that the noise margins get messed with to the point of reducing me to half speed.

 

 Log -> look for the 1db ul noise margin.....

 

Spoiler
17:41:24, 14 Jan.( 72.700000) WAN operating mode is DSL
17:41:24, 14 Jan.( 72.700000) Last WAN operating mode was DSL
17:41:24, 14 Jan.( 72.660000) PPPoA is up -​ VPI: 0, VCI:38
17:41:23, 14 Jan.( 71.870000) PPP IPCP Receive Configuration ACK
17:41:23, 14 Jan.( 71.860000) PPP IPCP Send Configuration Request
17:41:23, 14 Jan.( 71.860000) PPP IPCP Receive Configuration NAK
17:41:23, 14 Jan.( 71.850000) PPP IPCP Send Configuration ACK
17:41:23, 14 Jan.( 71.850000) PPP IPCP Receive Configuration Request
17:41:23, 14 Jan.( 71.840000) PPP IPCP Send Configuration Request
17:41:23, 14 Jan.( 71.840000) CHAP authentication successful
17:41:23, 14 Jan.( 71.690000) CHAP Receive Challenge
17:41:23, 14 Jan.( 71.690000) Starting CHAP authentication with peer
17:41:23, 14 Jan.( 71.690000) PPP LCP Receive Configuration ACK
17:41:23, 14 Jan.( 71.670000) PPP LCP Send Configuration Request
17:41:23, 14 Jan.( 71.670000) PPP LCP Receive Configuration Reject
17:41:23, 14 Jan.( 71.670000) PPP LCP Send Configuration ACK
17:41:23, 14 Jan.( 71.670000) PPP LCP Receive Configuration Request
17:41:23, 14 Jan.( 71.150000) PPP LCP Send Configuration Request
17:41:19, 14 Jan.( 67.770000) ETHoA is up -​ VPI: 0, VCI:35
17:41:19, 14 Jan.( 67.770000) DSL is up
17:41:18, 14 Jan.( 66.180000) DSL noise margin: 16.00 dB upstream, 6.00 dB downstream
17:41:17, 14 Jan.( 66.020000) DSL line rate: 448 Kbps upstream, 2592 Kbps downstream
17:40:53, 14 Jan.( 41.800000) WAN Auto-​sensing running.
17:39:46, 14 Jan.(147126.820000) PPP LCP Send Termination Request [User request]
15:17:24, 14 Jan.(138584.960000) WAN operating mode is DSL
15:17:24, 14 Jan.(138584.960000) Last WAN operating mode was DSL
15:17:24, 14 Jan.(138584.930000) PPPoA is up -​ VPI: 0, VCI:38
15:17:23, 14 Jan.(138583.970000) PPP IPCP Receive Configuration ACK
15:17:23, 14 Jan.(138583.950000) PPP IPCP Send Configuration Request
15:17:23, 14 Jan.(138583.950000) PPP IPCP Receive Configuration NAK
15:17:23, 14 Jan.(138583.950000) PPP IPCP Send Configuration ACK
15:17:23, 14 Jan.(138583.950000) PPP IPCP Receive Configuration Request
15:17:23, 14 Jan.(138583.930000) PPP IPCP Send Configuration Request
15:17:23, 14 Jan.(138583.930000) CHAP authentication successful
15:17:23, 14 Jan.(138583.760000) CHAP Receive Challenge
15:17:23, 14 Jan.(138583.760000) Starting CHAP authentication with peer
15:17:23, 14 Jan.(138583.760000) PPP LCP Receive Configuration ACK
15:17:23, 14 Jan.(138583.740000) PPP LCP Send Configuration Request
15:17:23, 14 Jan.(138583.740000) PPP LCP Receive Configuration Reject
15:17:23, 14 Jan.(138583.740000) PPP LCP Send Configuration ACK
15:17:23, 14 Jan.(138583.740000) PPP LCP Receive Configuration Request
15:17:22, 14 Jan.(138583.230000) PPP LCP Send Configuration Request
  

  

Any ideas would be helpfull but im guessing its a case of call the engineer out again and hope that it does it while they are here

 

see next post for other wan logs (exceeded char limit)

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Topcatovy
Aspiring Contributor
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Message 2 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

Spoiler
15:17:20, 14 Jan.(138581.020000) DSL is up
15:17:18, 14 Jan.(138579.230000) DSL noise margin: 7.00 dB upstream, 6.20 dB downstream
15:17:18, 14 Jan.(138579.170000) DSL line rate: 128 Kbps upstream, 2816 Kbps downstream
15:04:14, 14 Jan.(137795.380000) DSL is down after 0 minutes uptime
15:04:14, 14 Jan.(137795.380000) ETHoA is down after 0 minutes uptime
15:04:12, 14 Jan.(137793.360000) PPP LCP Send Termination Request [User request]
15:04:12, 14 Jan.(137793.130000) PPP LCP Send Configuration Request
15:04:09, 14 Jan.(137790.130000) PPP LCP Send Configuration Request
15:04:06, 14 Jan.(137787.130000) PPP LCP Send Configuration Request
15:04:03, 14 Jan.(137784.130000) PPP LCP Send Configuration Request
15:04:01, 14 Jan.(137782.030000) ETHoA is up -​ VPI: 0, VCI:35
15:04:01, 14 Jan.(137782.030000) DSL is up
15:03:59, 14 Jan.(137780.230000) DSL noise margin: 1.00 dB upstream, 6.50 dB downstream
15:03:59, 14 Jan.(137780.160000) DSL line rate: 64 Kbps upstream, 2752 Kbps downstream
15:03:01, 14 Jan.(137722.430000) DSL is down after 0 minutes uptime
15:03:01, 14 Jan.(137722.430000) ETHoA is down after 0 minutes uptime
15:03:01, 14 Jan.(137722.100000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
15:02:57, 14 Jan.(137717.930000) PPP LCP Send Termination Request [User request]
15:02:37, 14 Jan.(137697.850000) WAN operating mode is DSL
15:02:37, 14 Jan.(137697.850000) Last WAN operating mode was DSL
15:02:37, 14 Jan.(137697.810000) PPPoA is up -​ VPI: 0, VCI:38
15:02:36, 14 Jan.(137696.830000) PPP IPCP Receive Configuration ACK
15:02:36, 14 Jan.(137696.810000) PPP IPCP Send Configuration Request
15:02:36, 14 Jan.(137696.810000) PPP IPCP Receive Configuration NAK
15:02:36, 14 Jan.(137696.810000) PPP IPCP Send Configuration ACK
15:02:36, 14 Jan.(137696.810000) PPP IPCP Receive Configuration Request
15:02:36, 14 Jan.(137696.790000) PPP IPCP Send Configuration Request
15:02:36, 14 Jan.(137696.790000) CHAP authentication successful
15:02:35, 14 Jan.(137696.420000) CHAP Receive Challenge
15:02:35, 14 Jan.(137696.420000) Starting CHAP authentication with peer
15:02:35, 14 Jan.(137696.420000) PPP LCP Receive Configuration ACK
15:02:35, 14 Jan.(137696.400000) PPP LCP Send Configuration Request
15:02:35, 14 Jan.(137696.400000) PPP LCP Receive Configuration Reject
15:02:35, 14 Jan.(137696.400000) PPP LCP Send Configuration ACK
15:02:35, 14 Jan.(137696.400000) PPP LCP Receive Configuration Request
15:02:35, 14 Jan.(137695.940000) PPP LCP Send Configuration Request
15:02:33, 14 Jan.(137693.930000) ETHoA is up -​ VPI: 0, VCI:35
15:02:33, 14 Jan.(137693.930000) DSL is up
15:02:31, 14 Jan.(137692.120000) DSL noise margin: 13.00 dB upstream, 6.20 dB downstream
15:02:31, 14 Jan.(137692.040000) DSL line rate: 448 Kbps upstream, 2752 Kbps downstream
15:02:19, 14 Jan.(137679.640000) DSL is down after 0 minutes uptime
15:02:19, 14 Jan.(137679.640000) ETHoA is down after 0 minutes uptime
15:02:18, 14 Jan.(137679.310000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
15:02:14, 14 Jan.(137675.190000) PPP LCP Send Termination Request [User request]
15:02:01, 14 Jan.(137662.210000) WAN operating mode is DSL
15:02:01, 14 Jan.(137662.210000) Last WAN operating mode was DSL
15:02:01, 14 Jan.(137662.170000) PPPoA is up -​ VPI: 0, VCI:38
15:02:00, 14 Jan.(137661.210000) PPP IPCP Receive Configuration ACK
15:02:00, 14 Jan.(137661.190000) PPP IPCP Send Configuration Request
15:02:00, 14 Jan.(137661.190000) PPP IPCP Receive Configuration NAK
15:02:00, 14 Jan.(137661.190000) PPP IPCP Send Configuration ACK
15:02:00, 14 Jan.(137661.190000) PPP IPCP Receive Configuration Request
15:02:00, 14 Jan.(137661.170000) PPP IPCP Send Configuration Request
15:02:00, 14 Jan.(137661.170000) CHAP authentication successful
15:02:00, 14 Jan.(137661.120000) CHAP Receive Challenge
15:02:00, 14 Jan.(137661.120000) Starting CHAP authentication with peer
15:02:00, 14 Jan.(137661.120000) PPP LCP Receive Configuration ACK
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Topcatovy
Aspiring Contributor
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Message 3 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

Spoiler
15:02:00, 14 Jan.(137661.100000) PPP LCP Send Configuration Request
15:02:00, 14 Jan.(137661.100000) PPP LCP Receive Configuration Reject
15:02:00, 14 Jan.(137661.100000) PPP LCP Send Configuration ACK
15:02:00, 14 Jan.(137661.100000) PPP LCP Receive Configuration Request
15:02:00, 14 Jan.(137660.800000) PPP LCP Send Configuration Request
15:01:58, 14 Jan.(137658.790000) ETHoA is up -​ VPI: 0, VCI:35
15:01:58, 14 Jan.(137658.790000) DSL is up
15:01:56, 14 Jan.(137657.000000) DSL noise margin: 12.00 dB upstream, 6.20 dB downstream
15:01:56, 14 Jan.(137656.930000) DSL line rate: 448 Kbps upstream, 2752 Kbps downstream
15:01:41, 14 Jan.(137642.470000) DSL is down after 0 minutes uptime
15:01:41, 14 Jan.(137642.470000) ETHoA is down after 0 minutes uptime
15:01:39, 14 Jan.(137640.450000) PPP LCP Send Termination Request [User request]
15:01:39, 14 Jan.(137640.360000) PPP LCP Send Configuration Request
15:01:36, 14 Jan.(137637.360000) PPP LCP Send Configuration Request
15:01:33, 14 Jan.(137634.360000) PPP LCP Send Configuration Request
15:01:30, 14 Jan.(137631.360000) PPP LCP Send Configuration Request
15:01:28, 14 Jan.(137629.270000) ETHoA is up -​ VPI: 0, VCI:35
15:01:28, 14 Jan.(137629.270000) DSL is up
15:01:26, 14 Jan.(137627.470000) DSL noise margin: 8.00 dB upstream, 6.20 dB downstream
15:01:26, 14 Jan.(137627.400000) DSL line rate: 448 Kbps upstream, 2784 Kbps downstream
15:01:15, 14 Jan.(137615.830000) DSL is down after 1 minutes uptime
15:01:15, 14 Jan.(137615.830000) ETHoA is down after 1 minutes uptime
15:01:14, 14 Jan.(137615.500000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
15:01:10, 14 Jan.(137611.300000) PPP LCP Send Termination Request [User request]
15:00:10, 14 Jan.(137550.810000) WAN operating mode is DSL
15:00:10, 14 Jan.(137550.810000) Last WAN operating mode was DSL
15:00:10, 14 Jan.(137550.770000) PPPoA is up -​ VPI: 0, VCI:38
15:00:09, 14 Jan.(137549.810000) PPP IPCP Receive Configuration ACK
15:00:09, 14 Jan.(137549.790000) PPP IPCP Send Configuration Request
15:00:09, 14 Jan.(137549.790000) PPP IPCP Receive Configuration NAK
15:00:09, 14 Jan.(137549.790000) PPP IPCP Send Configuration ACK
15:00:09, 14 Jan.(137549.790000) PPP IPCP Receive Configuration Request
15:00:09, 14 Jan.(137549.770000) PPP IPCP Send Configuration Request
15:00:09, 14 Jan.(137549.770000) CHAP authentication successful
15:00:09, 14 Jan.(137549.640000) CHAP Receive Challenge
15:00:09, 14 Jan.(137549.640000) Starting CHAP authentication with peer
15:00:09, 14 Jan.(137549.640000) PPP LCP Receive Configuration ACK
15:00:09, 14 Jan.(137549.620000) PPP LCP Send Configuration Request
15:00:09, 14 Jan.(137549.620000) PPP LCP Receive Configuration Reject
15:00:09, 14 Jan.(137549.620000) PPP LCP Send Configuration ACK
15:00:09, 14 Jan.(137549.620000) PPP LCP Receive Configuration Request
15:00:08, 14 Jan.(137549.350000) PPP LCP Send Configuration Request
15:00:06, 14 Jan.(137547.330000) ETHoA is up -​ VPI: 0, VCI:35
15:00:06, 14 Jan.(137547.330000) DSL is up
15:00:04, 14 Jan.(137545.540000) DSL noise margin: 15.00 dB upstream, 6.20 dB downstream
15:00:04, 14 Jan.(137545.470000) DSL line rate: 448 Kbps upstream, 2752 Kbps downstream
14:59:53, 14 Jan.(137533.730000) DSL is down after 20 minutes uptime
14:59:53, 14 Jan.(137533.730000) ETHoA is down after 20 minutes uptime
14:59:52, 14 Jan.(137533.390000) PPPoA is down after 20 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
14:59:48, 14 Jan.(137529.310000) PPP LCP Send Termination Request [User request]
  
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imjolly
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Message 4 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

Have you tried replacing the filter as they don't last forever

 

your description appears to be that of a high resistence fault which does need an engineer visit http://www.kitz.co.uk/adsl/connectionprobs.htm



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Topcatovy
Aspiring Contributor
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Message 5 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

"Intermittently the adsl is getting wiped out during incoming and sometimes outgoing calls, BT engineer was here today and couldn't find any things wrong, 20min after him leaving somebody rang and it wrecked it all again. "

 

Already had the engineer out mate and he couldnt find ought. Its definately not on the inside of the house but thanks anyhow. 

 

Was wondering if anyone else had this sort of issue before and if so how theres was solved which is why ive posted on here.

I forsee calling the engineer out multiple times until by pure luck one of the times their here is when it goes wappy

 

 

 

 

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imjolly
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Message 6 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

If you are dropping broadband connection when you make and/or recieve calls then you have a high resistence fault and you need an engineer to fix it - i posted the link sl you can read that the symtoms are the same. This has been posted many time on the forum

 

Just complain and get another probably different engineer out



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john46
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Message 7 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

is the problem still there if you connect with a new filter in the test socket

Test Socket.jpg

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Topcatovy
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Message 8 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

Well here we go again, gonna ring the engineer yet agin tommoro. Same issues but this time the router thinks its the 1st of jan >.> 

 

22:31:51, 15 Jan.( 83.190000) DSL noise margin: 2.00 dB upstream, 3.40 dB downstream
22:31:50, 15 Jan.( 83.040000) DSL line rate: 64 Kbps upstream, 2432 Kbps downstream
22:31:09, 15 Jan.( 41.790000) WAN Auto-​sensing running.
00:03:22, 01 Jan.( 203.360000) DSL is down after 0 minutes uptime
00:03:22, 01 Jan.( 203.360000) ETHoA is down after 0 minutes uptime
00:03:22, 01 Jan.( 203.040000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
00:03:18, 01 Jan.( 199.110000) PPP LCP Send Termination Request [User request]
00:02:35, 01 Jan.( 156.140000) WAN operating mode is DSL
00:02:35, 01 Jan.( 156.140000) Last WAN operating mode was DSL
00:02:35, 01 Jan.( 156.100000) PPPoA is up -​ VPI: 0, VCI:38
00:02:34, 01 Jan.( 155.260000) PPP IPCP Receive Configuration ACK
00:02:34, 01 Jan.( 155.230000) PPP IPCP Send Configuration Request
00:02:34, 01 Jan.( 155.230000) PPP IPCP Receive Configuration NAK
00:02:34, 01 Jan.( 155.230000) PPP IPCP Send Configuration ACK
00:02:34, 01 Jan.( 155.230000) PPP IPCP Receive Configuration Request
00:02:34, 01 Jan.( 155.200000) PPP IPCP Send Configuration Request
00:02:34, 01 Jan.( 155.200000) CHAP authentication successful
00:02:34, 01 Jan.( 155.130000) CHAP Receive Challenge
00:02:34, 01 Jan.( 155.130000) Starting CHAP authentication with peer
00:02:34, 01 Jan.( 155.130000) PPP LCP Receive Configuration ACK
00:02:34, 01 Jan.( 155.100000) PPP LCP Send Configuration Request
00:02:34, 01 Jan.( 155.100000) PPP LCP Receive Configuration Reject
00:02:34, 01 Jan.( 155.100000) PPP LCP Send Configuration ACK
00:02:34, 01 Jan.( 155.100000) PPP LCP Receive Configuration Request
00:02:34, 01 Jan.( 154.910000) PPP LCP Send Configuration Request
00:02:32, 01 Jan.( 152.890000) ETHoA is up -​ VPI: 0, VCI:35
00:02:32, 01 Jan.( 152.890000) DSL is up
00:02:30, 01 Jan.( 151.370000) DSL noise margin: 6.00 dB upstream, 4.40 dB downstream
00:02:30, 01 Jan.( 151.280000) DSL line rate: 64 Kbps upstream, 2688 Kbps downstream
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john46
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Message 9 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

try a factory reset of the hub that should clear that problem
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Topcatovy
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Message 10 of 13

Re: Broadband being killed on outgoing and sometimes incoming calls

Thanks for the reply, i literally did that straight after posting the last message, im now sat at sub 100kilobits upload sync speed which is under a 1/4 of my usual YAY. Either itl fix itself again or itl stay low until i get an engineer out again and they might actualy beleive me that something is wrong.

Had a history of water getting into the wire joints next to the road but i dont know if the symptoms match
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