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dave2951
Aspiring Contributor
941 Views
Message 1 of 12

Broadband connect cuts off dial tone

I have had problems with my wireless connection frequently dropping Now I have found that if I connect my broadband it cuts off the phone I am using a Hub5 on fibre
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11 REPLIES 11
DanielS
Moderator
Moderator
900 Views
Message 2 of 12

Re: Broadband connect cuts off dial tone

Hi @dave2951,

 

Can you check the below two links please?

 

My broadband keeps having connection problems

 

Why do I need ADSL filters (microfilters) and where do they go?

 

Try them as they may help you.

 

 

Thanks

 

DanielS

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dave2951
Aspiring Contributor
888 Views
Message 3 of 12

Re: Broadband connect cuts off dial tone

Daniele
Thanks for taking the time to reply having contacted BT some 6 times over the past few days and being told various reasons their latest is there is a line fault and I might get it looked at up to the 7th September I can assure them I now intend to cancel my DDebit after 40 years as a customer disgusting service one occasion on phone 31 minutes no answe have already gone through trouble shoot
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DanielS
Moderator
Moderator
879 Views
Message 4 of 12

Re: Broadband connect cuts off dial tone

Hi @dave2951,

 

If there is a line fault it can have an adverse affect on your broadband service. If you'd like us to look into it for you, you can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

dave2951
Aspiring Contributor
862 Views
Message 5 of 12

Re: Broadband connect cuts off dial tone

Daniel
Again thanks for your assistance but when I click on your user name I don't see contact the mods perhaps an age thing and attempting to use phone for internet
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DanielS
Moderator
Moderator
842 Views
Message 6 of 12

Re: Broadband connect cuts off dial tone

Hi @dave2951,

 

You are very welcome. It's on the left hand side after you click on my user name.

 

Contact.png

If it's not showing up there for you still, drop me a PM or message me here.

 

Thanks

 

DanielS

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dave2951
Aspiring Contributor
829 Views
Message 7 of 12

Re: Broadband connect cuts off dial tone

Message sent
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dave2951
Aspiring Contributor
818 Views
Message 8 of 12

Re: Broadband connect cuts off dial tone

I will close this on Tuesday if the Engineer who is booked arrives and can sort the problem
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DanielS
Moderator
Moderator
795 Views
Message 9 of 12

Re: Broadband connect cuts off dial tone

Thank you @dave2951. Hopefully the engineer is able to sort everything out for you.

 

It's worth completing that form just in case further work was needed.

 

Thanks

 

DanielS

0 Ratings
dave2951
Aspiring Contributor
773 Views
Message 10 of 12

Re: Broadband connect cuts off dial tone

I'm sorry but am ready to throw iPhone in bin will have to complete form when I have access on my Laptop Ian becoming even more frustrated
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