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Aspiring Contributor
309 Views
Message 1 of 4

Broadband connection disconnects when landline phone rings.

Hello. 🙂

 

I am making an inquiry in regards of a problem that's been a constant re-occurrence over the past months and still continues to be an issue. Our broadband connection disconnects on most occasions when someone calls our landline phone. We are unfamiliar with this issue as we have never experienced a problem like this prior, hence why I am here seeking assistance on solving this problem.

Is this a common issue for BT customers? Is there any solutions? 

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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
289 Views
Message 2 of 4

Re: Broadband connection disconnects when landline phone rings.

have you tried changing the filter as they do go faulty.  check to make sure everything connected to a phone socket has a filter



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Aspiring Contributor
279 Views
Message 3 of 4

Re: Broadband connection disconnects when landline phone rings.

Yes, I've changed the filter and the problem still persists. 

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Distinguished Sage
277 Views
Message 4 of 4

Re: Broadband connection disconnects when landline phone rings.

Have you checked that all extension sockets have filters fitted also have you connected to the test socket at the rear of the master socket lower removable panel
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