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Neighbour03
Beginner
532 Views
Message 1 of 3

Broadband connection keeps dropping out.

Broadband connection keeps dropping out randomly throughout the day. Has been happening for 2 weeks now. Not having much luck getting it fixed. Please help.
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2 REPLIES 2
john46
Distinguished Sage
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Message 2 of 3

Re: Broadband connection keeps dropping out.

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

 

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

 


Can you post back the results of this checker editing out your phone number

http://www.dslchecker.bt.com

 

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter

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Travelusa
Expert
481 Views
Message 3 of 3

Re: Broadband connection keeps dropping out.

Yep got the same issue

router started about a month back resyncing

 

on the hub6a i was at alnost max speed ip profile 77.35

profile kept dropping router resyncing

All bt tests showed line was ok

 

So went back to my old hub5a will the resyncin was happening on that as well.

 

software updated on hub5a wow

but stilll resyncing

gone back to Hub6a 

 

rung bt to be told as we gaurentee to 59 mb you are getting above that so line ok

Nothing about the line resyncing   router is in the test socket of the nte5c

From when i had the same dropping 6 months ago

nothing wrong with the line ....but openreach came out contacted wholesale who reset the line

speed went back up to 80mb

 

 

So are wholesale doing some upgrades again causing the resync

 

the line ok came from the India helpdesk following all there guide lines and scripts again

 

these are the currecnt speeds

 

Data rate:

15.00 kbps / 67.00 kbps

Maximum data rate:

14999 / 85965

Noise margin:

10.1 / 11.4

 

So back to the same issues i had 6 onths ago

 

and orhers having the same issues

 

last time my speed dropped to 6 mb wholesale locked the spped to that until it was reset.

 

Have noticed tht the download is showing 85 mb on max was 80mb does that mean openreach are opening up the speeds again from 80to 85 that will explain the dropout if they are upgrading again

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