Showing results for 
Search instead for 
Did you mean: 
Message 1 of 2

Broadband connection lost

I have been trying to help someone with connecting their tv to the internet and in doing so we have reset the wireless router because the password for it had been lost. 

In doing this the computer has also lost intenet connection and it looks like we need lots of info about user names, domain names etc that he doesnt have. He thinks he ipays BT for his broadband. Where can we get the user name and domain name from ie can he quote a reference from a bill over the phone and BT be able to tell him what to put in the boxes of the router settings because I think this is what he needs.

0 Ratings
Distinguished Guru
Message 2 of 2

Re: Broadband connection lost


If it is the settings for the BT Homehub by doing a default of the hub they sould still be set within the hub.

If it is a non bt router the settings are shown here

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings