Find out if you can get a free I-Plate/Broadband Accelerator to improve your speed
Check the speed of your connection
Troubleshooting slow connections
You can also test your speed using our BT Speedtester, or click on the image below for our latest broadband speed test.
Loss of Broadband connection? Use as a backup connection
If you're having trouble with your broadband connection and we're busy looking into it for you, you may be able to connect to the internet using BT wifi while you wait for a fix. This works best if you have a Hub 3 but check out this guide which explains how to use BT Wi-fi as a back up connection.
You will need to be close to another BT Wi-fi hotspot for this to work, but if you have a fault it's worth giving this a try to see if you can get connected until your broadband service is fixed.