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Newbie
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Message 1 of 4

Broadband connection

My broadband is showing full signal ...but is not allowing my phone to load videos or my smart tv .I have recently had a fault which was dealt with and was told my broadband speed would get better but it hasn't .hoe can I resolve this problem ??
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Broadband connection

Which hub are you using?



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Newbie
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Message 3 of 4

Re: Broadband connection

Hub 4
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Distinguished Sage
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Message 4 of 4

Re: Broadband connection

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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