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tenchu78
Aspiring Contributor
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Message 1 of 9

Broadband connections stopped?

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This morning, 2nd June 2015 and the home hub are still blue but the wifi still down and I can't go online despite the connection status said its still online. What's going on???
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8 REPLIES 8
Olivia93
Beginner
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Message 2 of 9

Re: Broadband connections stopped?

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Exactly the same has happened to mine, also my phone line has completely been cut.
So no internet and not phone line.
The bills have all been paid, and the service is not down in my area.
Can I please have some help as I obviously can't phone you guys as my phone line has been cut off.

Please contact me ASAP.

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tenchu78
Aspiring Contributor
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Message 3 of 9

Re: Broadband connections stopped?

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Status checker say it's no fault in my phone line and everything's fine but yet I still cannot connect to the Internet. I'm still using mobile data to post this comment.
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Olivia93
Beginner
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Message 4 of 9

Re: Broadband connections stopped?

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Same with myself, has your line rental gone down also? As in house phone?
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tenchu78
Aspiring Contributor
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Message 5 of 9

Re: Broadband connections stopped?

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The phone rental line still up.
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het_uk
Aspiring Expert
867 Views
Message 6 of 9

Re: Broadband connections stopped?

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There appear to be core network issues this morning...

 

http://btbusiness.custhelp.com/app/service_status/?s_cid=btb_FURL_business/help/servicestatus

 

...lots of places with Infinity issues.

 

My Infinity is affected.  I know it's not me as my line sync is perfect and I can ping all the way to the US.  I have tried 2 HomeHubs, a Cisco router with the OR modem, 3 laptops and 2 smartphones.

 

Funnily enough though, my EE 4G doesn't work properly either.  It's slower than dial-up even though my signal is excellent and hasn't given me internet access since around the same time that my Infinity went off) although I can ping the US from my phone too.

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Olivia93
Beginner
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Message 7 of 9

Re: Broadband connections stopped?

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I live in Manchester which is one of the affected areas for broadband issues but I have also lost my telephone line aswell.
Hopefully this is going to be resolved shortly,
thanks for the info!!
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het_uk
Aspiring Expert
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Message 8 of 9

Re: Broadband connections stopped?

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Broadband is working for me now... and so is my EE 4G!!

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tenchu78
Aspiring Contributor
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Message 9 of 9

Re: Broadband connections stopped?

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I live in Chorlton. I just informed by the technical team that there's an working in the local exchange and it will be resolved by 6.30pm. I got connection back on.
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