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loxleyb
Aspiring Contributor
251 Views
Message 1 of 2

Broadband cuts out when phone rings and is verrryyy slow

Hi, 

 

Barely 6 months after our last major service failures our broadband is constantly dropping whenever the phone rings. When the phone is answered, there is only white noise and I'm told that on the other end, it just carries on ringing and ringing...

 

Here are the stats, yeh, the phone only just rang!

 

Connection information
Line stateConnected
Connection time0 days, 0:02:41
Downstream4,544 Kbps
Upstream519 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)8.4 dB / 5.9 dB
Line attenuation (Down/Up)35.5 dB / 31.4 dB
Output power (Down/Up)0.0 dBm / 12.8 dBm
Loss of Framing (Local)21
Loss of Signal (Local)2
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)6 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)3016

 

Homehub 2.0, which is awful and needs replacing but I'm not willing to fork out for a Hub upgrade when BT don't supply the basic service properly at the best of times!

 

Do the stats tell any stories?

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1 REPLY 1
john46
Distinguished Sage
249 Views
Message 2 of 2

Re: Broadband cuts out when phone rings and is verrryyy slow

you need to report a phone fault to BT Faults on 151 with no mention of broadband in the call
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