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MartynH
Aspiring Contributor
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Message 1 of 2

Broadband disconnections!

I had this problem a few months ago and then it went away for a couple of months and now it is back again!

 

I see disconnections in the Home Hub event log which don't totally disconnect the broadband connection (see Homehub/advanced settings/broadband/connection) but do show up in the 'internet' tab.  If I am using the internet at the time of the disconnection, then I lose service for around 10 seconds or less.  I have copied the event log below as this shows the transactions going on during the 'break'!  I have my home hub plugged directly into the master socket so there is no interference from internal wiring.  Any ideas?

 

 06:00:06,04 May.WAN Auto-sensing detected port DSL
  06:00:06,04 May.WAN Auto-sensing last connection port: DSL
  06:00:03,04 May.WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  06:00:03,04 May.PPP IPCP Receive Configuration ACK
  06:00:03,04 May.PPP IPCP Send Configuration Request
  06:00:03,04 May.PPP IPCP Receive Configuration Reject
  06:00:03,04 May.PPP IPCP Receive Configuration NAK
  06:00:03,04 May.PPP IPCP Send Configuration Request
  06:00:03,04 May.PPP IPCP Receive Configuration Reject
  06:00:03,04 May.PPP IPCP Send Configuration ACK
  06:00:03,04 May.PPP IPCP Receive Configuration Request
  06:00:03,04 May.PPP IPCP Send Configuration Request
  06:00:03,04 May.PPP CHAP receive success: authentication ok
  06:00:03,04 May.PPP CHAP Receive Challenge
  06:00:03,04 May.PPP LCP Receive Configuration ACK
  06:00:03,04 May.PPP LCP Send Configuration Request
  06:00:03,04 May.PPP LCP Receive Configuration Reject
  06:00:03,04 May.PPP LCP Send Configuration ACK
  06:00:03,04 May.PPP LCP Receive Configuration Request
  06:00:03,04 May.PPP LCP Send Configuration Request
  06:00:02,04 May.PPP LCP Receive Termination ACK
  06:00:00,04 May.WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
  06:00:00,04 May.PPP LCP Send Termination Request
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john46
Distinguished Sage
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Message 2 of 2

Re: Broadband disconnections!

hi loss of PPP does happen occasionally and as you have seen appear and then disappear as quickly it is a problem at the authentication servers on the BT Wholesale part of the network just a matter of waiting again
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