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john46
Distinguished Sage
555 Views
Message 21 of 42

Re: Broadband downgraded/slow

3 to 5 days is the normal waiting time for all isps as manual resets on what could be an unstable line are pointless and just a waste of time
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beee
Beginner
536 Views
Message 22 of 42

Re: Broadband downgraded/slow

That's 3 days... no joy as yet

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imjolly
Distinguished Sage
Distinguished Sage
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Message 23 of 42

Re: Broadband downgraded/slow

Repost the stats from your router and also the btspeedtester diagnostic test results and mods may help



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beee
Beginner
527 Views
Message 24 of 42

Re: Broadband downgraded/slow

12:26:39, 03 May.( 43.090000) The system is UP!
01:30:41, 03 May.( 37.680000) The system is UP!
01:29:37, 03 May.( 3942.550000) The system is going DOWN for reboot.
00:24:39, 03 May.( 43.340000) The system is UP!
00:23:29, 03 May.(273356.340000) The system is going DOWN for reboot.
20:28:14, 29 Apr.( 42.540000) The system is UP!
20:27:06, 29 Apr.(856310.870000) The system is going DOWN for reboot.
22:35:49, 19 Apr.( 42.580000) The system is UP!
22:34:42, 19 Apr.(461983.470000) The system is going DOWN for reboot.
14:15:38, 14 Apr.( 43.220000) The system is UP!
20:10:20, 09 Apr.( 42.550000) The system is UP!
20:09:13, 09 Apr.(676916.660000) The system is going DOWN for reboot.
00:07:58, 02 Apr.STP Alert: Port eth0 leaving blocking state.
00:07:52, 02 Apr.( 42.420000) The system is UP!
00:06:44, 02 Apr.(1405492.130000) The system is going DOWN for reboot.
16:42:15, 16 Mar.( 37.360000) The system is UP!
16:41:13, 16 Mar.(235834.250000) The system is going DOWN for reboot.
23:11:14, 13 Mar.( 37.210000) The system is UP!
23:10:12, 13 Mar.(456970.050000) The system is going DOWN for reboot.
16:14:40, 08 Mar.( 43.010000) The system is UP!
16:13:32, 08 Mar.(846528.540000) The system is going DOWN for reboot.
21:05:18, 26 Feb.( 42.360000) The system is UP!
21:04:10, 26 Feb.(1988385.220000) The system is going DOWN for reboot.
20:44:49, 03 Feb.( 42.530000) The system is UP!
20:43:40, 03 Feb.(1546847.490000) The system is going DOWN for reboot.
23:03:19, 16 Jan.( 42.180000) The system is UP!
23:02:12, 16 Jan.(1315160.180000) The system is going DOWN for reboot.
17:43:16, 01 Jan.( 37.200000) The system is UP!
17:42:14, 01 Jan.(149346.740000) The system is going DOWN for reboot.
00:13:49, 31 Dec.( 42.260000) The system is UP!
00:12:41, 31 Dec.(175930.120000) The system is going DOWN for reboot.
23:21:11, 28 Dec.( 41.890000) The system is UP!
23:20:03, 28 Dec.(1239168.650000) The system is going DOWN for reboot.
23:20:03, 28 Dec.(1239168.600000) OpenRG is going for reboot by IPC command
23:19:58, 28 Dec.(1239163.600000) OpenRG will go down for reboot in 5 seconds
15:07:41, 14 Dec.( 37.780000) The system is UP!
15:06:39, 14 Dec.(797945.420000) The system is going DOWN for reboot.
09:28:10, 05 Dec.( 43.770000) The system is UP!
03:58:58, 26 Nov.STP Alert: Port eth0 leaving blocking state.
03:58:50, 26 Nov.( 37.850000) The system is UP!
03:01:25, 24 Nov.STP Alert: Port eth0 leaving blocking state.
03:01:17, 24 Nov.( 42.670000) The system is UP!
14:19:53, 08 Nov.

STP Alert: Port eth0 leaving blocking state.

 

 

Looking at that log i rebooted via web interface twice in the course of an hour and then switched on and off once at the plug socket 12 hours later, prior to starting this thread. That should in no way suggest that there is a line fault. The router has had uninterrupted (albeit intentionally hobbled by ISP) service ever since...

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beee
Beginner
522 Views
Message 25 of 42

Re: Broadband downgraded/slow

Download speed achieved during the test was - 0.71 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

 

 

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john46
Distinguished Sage
521 Views
Message 26 of 42

Re: Broadband downgraded/slow

I would suggest contacting Customer services for a replacement hub 0800 111 4567
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imjolly
Distinguished Sage
Distinguished Sage
521 Views
Message 27 of 42

Re: Broadband downgraded/slow

Looking fir the 2 lines as you posted in message 3

 

unfortunately resets of your connection are taken same by the DLM whether manual reset, tripping over cable, power cut you still need a stable 3days connection

 

 



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beee
Beginner
517 Views
Message 28 of 42

Re: Broadband downgraded/slow

Stable 3 days connection and counting...

 

1. Product name:BT Home Hub
2. Serial number:+068340+NQ33232023
3. Firmware version:Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 01/05/14
4. Board version:BT Hub 4A
5. ADSL uptime:3 days, 10:48:05
6. Bandwidth:448 / 8128
7. Data sent/received:719.2 MB / 3.6 GB

 

Seems like there was a software update 01/05/14, two days prior - wonder if that is relevant?

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beee
Beginner
508 Views
Message 29 of 42

Re: Broadband downgraded/slow

"Looking fir the 2 lines as you posted in message 3"

 

They'll be the same two lines as per message 3

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john46
Distinguished Sage
503 Views
Message 30 of 42

Re: Broadband downgraded/slow

Looking for lines like this
12:27:11, 03 May. ( 75.210000) DSL noise margin: 25.00 dB upstream, 12.60 dB downstream
12:27:11, 03 May. ( 75.140000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
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