Welcome to this customer to customer forum. @Cogsly
That explains possible charges.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
If there is, report it as a phone fault not a broadband one.
Just do not mention about the broadband, otherwise it will end up in the wrong queue, and you will wait forever.
As the fault will be external, there would be no charge.
But how come the broadband team and the call team say theres no issue from their end. The noise is only light and only there when it rains
They will not see it as the line tester is not that accurate.
There is probably a corroded jont somewhere, so it just needs Openrech to check and remake ant external connections.
Is you phone line fed from a pole?
Yes. Cable 30 years plus old. Dont fancy risking 130 quid charge so mass arguing trying desperatly to get something actusky resembling customer service.
Like i said if they come out and its dry what do i do?
Its beyond stupid
Read the link I gave you, there is no visit charge unless its your wiring, or your equipment.
There is no upfront charge for a visit, or if no fault is found. That is unlikely as there must be an exposed external joint which should be obvious.