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Aspiring Contributor
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Message 1 of 4

Broadband dropping out following the thunderstorm.

Hi all again,

 

I had a persistant fault for nearly 2 years that finaly got resolved via this forum with a lift and shift at the exchange curing the fault.

 

The main socket was also changed at the same time to a combined unit?

 

A year on and a house about 1 mile from me was struck by lightning and their line and phone damaged by the strike.

 

Since that storm Im suffering with terrible drop out of broard band service, it works in a limited capacity after a reset for about 9-12 hours and then needs another reset.

 

Does anyone have any advice?

 

my stats are here:

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 03:37:12
Downstream:7,840 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.1 dB / 24.0 dB
Line attenuation (Down/Up):30.5 dB / 17.5 dB
Output power (Down/Up):19.9 dBm / 11.9 dBm
FEC Events (Down/Up):30522 / 0
CRC Events (Down/Up):15 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):67 / 0
Error Seconds (Local/Remote):0 / 0
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Distinguished Sage
Distinguished Sage
233 Views
Message 2 of 4

Re: Broadband dropping out following the thunderstorm.

by reset do you mean a factory reset by using the recessed button on back and holding until like flash or just a simple reset?

 

are you conencted to test socket with new filter?

 

try quiet line test  dial 17070 option 2  should be quiet no hiss/crackle and best with corded phone  if cordless then dull hum normal



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Aspiring Contributor
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Message 3 of 4

Re: Broadband dropping out following the thunderstorm.

Just a simple power off and on reset, I was not aware of another?

The new box has 2 sockets on the front, one normal phone size, with the phone plugged in and the other a smaller socket with the router plugged in.

Quiet test was on corded, no crackle or hiss but a slight hum
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Broadband dropping out following the thunderstorm.

the stats are looking ok just now but if you start to get problems then try a factory reset by using the recessed button on back probably wth paperclip or similar.  this will take it back to as you got it so admin and wifi passwords will revert back to the ones on the hub

 

to try test socket you take of bottom half of socket and connect filter to the test socket and then rj11 cable to filter and hub and see if that helps



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