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pilgrim8166
Newbie
1,464 Views
Message 1 of 2

Broadband dropping out - restarts when calling 0800 169 0199 help number

My fairly new BT Infinity Broadband (30th November) drops out on a regular basis. When going throught the on-line help, it eventually says ring the 0800 169 0199 number. To date there has never been a reported fault on my STD number but about 1 minute after putting the phone down the broadband image on the hub glows a steady blue! 

 

I am also getting severe noise on the line when trying to make a call - and have reverted to using my mobile. I am using a Siemens c330A cordless system with three phones. (Base unit plus 2). Hardware wise I use an IMac and a windows 7 PC.

 

I had none of these problems before upgrading to BT Infinity.

 

Any help/suggestions greatfully received.

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1 REPLY 1
Sage
Sage
1,452 Views
Message 2 of 2

Re: Broadband dropping out - restarts when calling 0800 169 0199 help number

Report a line fault not an Infinity fault. Once the line fault is sorted you're Infinity will most likely be OK.