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Message 1 of 3

Broadband dropping out

My Broad band as been dropping out  at lest once a day for over a month

Possible DNS issues Also get Issues connecting   OBD4FE86-911A-43A6-BE7E 233BBODC2F78

Phone line active have dialing tone. just not internet normally restores within 15 mins

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2 REPLIES 2
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Message 2 of 3

Re: Broadband dropping out

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Message 3 of 3

Re: Broadband dropping out

Did Silent line test seems OK

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ81664463

Firmware version:

SG4B1000E020

Firmware updated:

01-Jan-0001

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 3 Hours 4 Minutes 1 Seconds

Data rate:

6.56 Mbps / 47.48 Mbps

Maximum data rate:

6557 / 48324

Noise margin:

5.9 dB / 3.1 dB

Line attenuation:

34.6 dB

Signal attenuation:

21.2 dB / 34.6 dB

VPI / VCI:

0/38

Modulation: G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

91 MB Uploaded / 558 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-7TKH

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-7TKH

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

28:9E:FC:80:F0:0B

Software variant:

Boot loader:

9.2.0

From Fing:

No route to DNS server
No route to Primary DNS 192.168.0.1

Other Offerings

Availability Date

VDSL Multicast

Available

ADSL Multicast

Available

Premise Environment

Status

Bridge Tap

U

VRI

N

NTE FacePlate

N

Last Test Date

06-07-2020

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Range (Mbps)

Availability Date

FTTP Install Process

FTTP on Demand

330

30

--

Available

--

Telephone Number

 

ADSL Products

Downstream Line Rate (Mbps)

Upstream Line Rate (Mbps)

Downstream Range(Mbps)

ADSL Availability Date

WBC SOADSL Availability Date

Left in Jumper

WBC ADSL 2+

Up to 8

--

5.5 to 12.5

Available

Available

--

WBC ADSL2+ Annex M

Up to 8

Up to 1

5.5 to 12.5

Available

Available

--

ADSL Max

Up to 4.5

--

3.5 to 5.5

Available

Available

--

WBC Fixed Rate

2

--

--

Available

Available

--

Fixed Rate

2

--

--

Available

--

--

Observed Speeds

VDSL

Max Observed Downstream Speed

47.44

Max Observed Upstream Speed

6.6

Observed Date

2020-06-12

 

Other Offerings

Availability Date

VDSL Multicast

Available

ADSL Multicast

Available

Premise Environment

Status

Bridge Tap

U

VRI

N

NTE FacePlate

N

Last Test Date

06-07-2020

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2013. the Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

This is a list of your BT Smart Hub settings and current statistics.

 

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