My Broad band as been dropping out at lest once a day for over a month
Possible DNS issues Also get Issues connecting OBD4FE86-911A-43A6-BE7E 233BBODC2F78
Phone line active have dialing tone. just not internet normally restores within 15 mins
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Did Silent line test seems OK
Product name:
BT Hub 6A
Serial number:
+084316+NQ81664463
Firmware version:
SG4B1000E020
Firmware updated:
01-Jan-0001
Board version:
1.0
Gui version:
1.115.0
DSL uptime:
0 Days, 3 Hours 4 Minutes 1 Seconds
Data rate:
6.56 Mbps / 47.48 Mbps
Maximum data rate:
6557 / 48324
Noise margin:
5.9 dB / 3.1 dB
Line attenuation:
34.6 dB
Signal attenuation:
21.2 dB / 34.6 dB
VPI / VCI:
0/38
Modulation: G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
91 MB Uploaded / 558 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-7TKH
2.4 GHz wireless channel:
Smart (Channel 11)
5 GHz wireless network name:
BTHub6-7TKH
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
28:9E:FC:80:F0:0B
Software variant:
Boot loader:
9.2.0
From Fing:
No route to DNS server
No route to Primary DNS 192.168.0.1
Other Offerings | Availability Date |
VDSL Multicast | Available |
ADSL Multicast | Available |
Premise Environment | Status |
Bridge Tap | U |
VRI | N |
NTE FacePlate | N |
Last Test Date | 06-07-2020 |
Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
FTTP on Demand | 330 | 30 | -- | Available | -- |
Telephone Number
ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | ADSL Availability Date | WBC SOADSL Availability Date | Left in Jumper |
WBC ADSL 2+ | Up to 8 | -- | 5.5 to 12.5 | Available | Available | -- |
WBC ADSL2+ Annex M | Up to 8 | Up to 1 | 5.5 to 12.5 | Available | Available | -- |
ADSL Max | Up to 4.5 | -- | 3.5 to 5.5 | Available | Available | -- |
WBC Fixed Rate | 2 | -- | -- | Available | Available | -- |
Fixed Rate | 2 | -- | -- | Available | -- | -- |
Observed Speeds | VDSL | |||||
Max Observed Downstream Speed | 47.44 | |||||
Max Observed Upstream Speed | 6.6 | |||||
Observed Date | 2020-06-12 |
Other Offerings | Availability Date |
VDSL Multicast | Available |
ADSL Multicast | Available |
Premise Environment | Status |
Bridge Tap | U |
VRI | N |
NTE FacePlate | N |
Last Test Date | 06-07-2020 |
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 31 Oct 2013. the Formal Retirement date for IPstream is from 30 Jun 2014.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
This is a list of your BT Smart Hub settings and current statistics.