Broadband dropping repeatedly, two engineer visits: still not resolved

[janz1961]

This are the stats via the test socket:

ADSL Line Status

Connection Information Line state: Connected Connection time: 0 days, 00:01:18 Downstream: 11.93 Mbps Upstream: 828 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Interleaved Noise margin (Down/Up): 9.6 dB / 12.1 dB Line attenuation (Down/Up): 28.1 dB / 16.1 dB Output power (Down/Up): 20.4 dBm / 12.7 dBm FEC Events (Down/Up): 0 / 1 CRC Events (Down/Up): 0 / 304 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 0 / 8 Error Seconds (Local/Remote): 836 / 8164

[janz1961]

Now done the quiet line test via a corded phone - and greeted with the sound of silence! 😉

[john46]

leave it connected to the test socket overnight and see if the connection holds up

[janz1961]

Connection has been dropping all day. Longest it has been up I think is about 30 minutes, but I've not been on the PC all the time to check.  Current "session" is 11 minutes old.

[janz1961]

....and still using the test socket.  Only things plugged in to the phone line are the Hub 3 and the cordless phone (which has two handsets).

Just disconnected again - managed a whole 14 minutes this time!

[john46]

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone  

[CraigS]

Hi janz1961

I'll be happy to give you a hand with this.  Have you tried a different micro filter in the test socket by any chance?  Could be worth a try.

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

[janz1961]

Have emailed.  We're on the third filter - tried chaging the BT one that came with the Home Hub 3 for an old one we had and now on a brand new one that one of the Boradband Boost engineers put in.  The boradband has dropped 3 times since I got in shortly before 11. Here are the most recent stats:

Connection Information Line state: Connected Connection time: 0 days, 00:11:18 Downstream: 11.99 Mbps Upstream: 828 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Interleaved Noise margin (Down/Up): 9.4 dB / 12.0 dB Line attenuation (Down/Up): 28.0 dB / 16.1 dB Output power (Down/Up): 20.4 dBm / 12.6 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 0 / 294 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 0 / 8 Error Seconds (Local/Remote): 8 / 9050

[john46]

please contact Craig as he will be able to help you further with this

[janz1961]

Thanks - I have done and await his response.  Thanks for get the mods involved.

My broadband has now been up for a whole 1 hour 48 minutes - still the same session as the stats I posted earlier!  Intermittent problems must be a nightmare to fix.