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janz1961
Aspiring Contributor
585 Views
Message 11 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

This are the stats via the test socket:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:01:18
Downstream:11.93 Mbps
Upstream:828 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.6 dB / 12.1 dB
Line attenuation (Down/Up):28.1 dB / 16.1 dB
Output power (Down/Up):20.4 dBm / 12.7 dBm
FEC Events (Down/Up):0 / 1
CRC Events (Down/Up):0 / 304
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 8
Error Seconds (Local/Remote):836 / 8164
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janz1961
Aspiring Contributor
582 Views
Message 12 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

Now done the quiet line test via a corded phone - and greeted with the sound of silence! 😉

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john46
Distinguished Sage
571 Views
Message 13 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

leave it connected to the test socket overnight and see if the connection holds up
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janz1961
Aspiring Contributor
569 Views
Message 14 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

Connection has been dropping all day. Longest it has been up I think is about 30 minutes, but I've not been on the PC all the time to check.  Current "session" is 11 minutes old.

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janz1961
Aspiring Contributor
565 Views
Message 15 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

....and still using the test socket.  Only things plugged in to the phone line are the Hub 3 and the cordless phone (which has two handsets).

 

Just disconnected again - managed a whole 14 minutes this time!

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john46
Distinguished Sage
561 Views
Message 16 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone  

 

mod contact.JPG

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CraigS
Moderator-Retired
547 Views
Message 17 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

Hi janz1961

 

I'll be happy to give you a hand with this.  Have you tried a different micro filter in the test socket by any chance?  Could be worth a try.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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janz1961
Aspiring Contributor
539 Views
Message 18 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

Have emailed.  We're on the third filter - tried chaging the BT one that came with the Home Hub 3 for an old one we had and now on a brand new one that one of the Boradband Boost engineers put in.  The boradband has dropped 3 times since I got in shortly before 11. Here are the most recent stats:

 

Connection Information
Line state:Connected
Connection time:0 days, 00:11:18
Downstream:11.99 Mbps
Upstream:828 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.4 dB / 12.0 dB
Line attenuation (Down/Up):28.0 dB / 16.1 dB
Output power (Down/Up):20.4 dBm / 12.6 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 294
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 8
Error Seconds (Local/Remote):8 / 9050
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john46
Distinguished Sage
531 Views
Message 19 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

please contact Craig as he will be able to help you further with this
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janz1961
Aspiring Contributor
531 Views
Message 20 of 31

Re: Broadband dropping repeatedly, two engineer visits: still not resolved

Thanks - I have done and await his response.  Thanks for get the mods involved.

 

My broadband has now been up for a whole 1 hour 48 minutes - still the same session as the stats I posted earlier!  Intermittent problems must be a nightmare to fix.

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