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Beginner
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Message 1 of 3

Broadband drops every 22 hours!

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Broadband issue on Smart Hub 6- firmware SG4B100021EC.

disconnection every 22 hours - approximately 20:00 to 20:30 each day - commenced 14th August.

BT fault logged Engineer coming 19th August. 

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Distinguished Sage
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Message 2 of 3

Re: Broadband drops every 22 hours!

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Do you have anything on a timer that comes on/goes off at those times?

Is there something being switched on then? Does it coincide with street lighting?

Pointless an engineer visiting as the fault won't be present during an engineers working hours.
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Beginner
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Message 3 of 3

Re: Broadband drops every 22 hours!

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Thanks for input. 

Just had a phone call off BT-  The Engineer has been cancelled as issues with copper at/near exhange. Fault should not hopefully reoccur.

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