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bennie53
Beginner
580 Views
Message 1 of 3

Broadband drops out when it rains

Have tried contacting BT to report the issue of Broadband dropping out when it rains this is very frustrating as you can imagine,

on contacting BT I am told they cannot register a fault for an engineer as there is no fault at present (NO ITS NOT RAINING), the solution is I am to send a text when it happens again so that they can check the line , how this works defeats me has anyone else had similar problems and if so how did you resolve it?

 

its like walking in mud

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
557 Views
Message 2 of 3

Re: Broadband drops out when it rains

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements. If there is ANY noise report a telephone fault and NOT a broadband fault. Once the telephone fault has been fixed your broadband fault will automatically improve.

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DavidM
Moderator
Moderator
554 Views
Message 3 of 3

Re: Broadband drops out when it rains

Hi @bennie53 and welcome.

 

I think @gg30340 is correct. You're connection problem is most likely down to a line fault so can you try the quiet line test and let us know how you get on?

 

Cheers

 

David

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