I am reaching the end of my patience. We moved to BT after having a nightmare with talktalk broadband and have had nothing but problems since. Our broadband completely drops out whenever it rains, I have called customer care as well as using the online chat function multiple times but it still has not been sorted.
We have had over five engineer visits, each time the engineer confirms the problem is not within the property and that there must be something wrong with the underground ducting/cabling etc, in that when it rains water gets into the cabling and causes the outages. Despite the engineers and us telling BT this, they still have not fixed the problem. We had ANOTHER engineer visit today who basically said he didn’t know why he’d been sent as there was nothing he could do as clearly the problem is underground, he told me he would write this in his report and file the job as incomplete.
I have just received a call from BT customer care stating the engineer should have completed and was I happy to close the fault. I obviously said no because nothing had been done and all I was told was that she would check the engineer notes and then hung up. I have just checked my online fault tracker and it states ‘you have told us the fault has been fixed and the fault is now being autoclosed’.
Please can someone tell me how I can get this problem fixed?!
