@NeilO An engineer has just been to the house and honestly I'm a little disappointed. Firstly you told me on Saturday that I would not need to be home, so it was just lucky that I was. Secondly, he had no notes of any of the previous engineer visits and said that he was only there to check the connection in the house, which unsurprisingly didnt show any faults! So clearly there is a miscommunication somewhere.
I obviously told him all the problems we have been having and that I was told I wouldn't need to be at home for when the engineer visited as the problem had been detected outside of the property. He didn't know about the fault you said you had found at the weekend or that we had an engineer out last week who worked on the wires on the telephone pole.
Once again I was told that the problem is most likely underground and that no one will be able to find it unless they come out when it is raining. I don't know how many times BT needs to be told that the problem is underground before you actually do something about it, I am completely fed up.
I am on a study week from university and need the internet to carry out research for assignments and my dissertation, I need this problem fixed ASAP and quite frankly feel it should have been fixed way before now.
If you need to call me to discuss anything, please use the landline as I have no mobile signal at home.
Hi @NeilO, sorry I missed your call, yes the connection has been stable but obviously because the weather has been ok. I keep checking the forecast and it doesn't look like we're due any rain any time soon, which I guess is a good thing but annoying that it means the problem still can't be fixed!
I will keep checking and let you know if rain is due at any point, thanks.
@sophie1989 Thanks for letting me know, it's a pity we missed that. I'll be in the office over the next couple of days so should the forecast change post back and I'll give you a call to organise something.
Hi @sophie1989 I tried calling you there but missed you. Sorry about yesterday I wasn't in the office but that would have been to short notice to get a visit organised. My tests this morning have detected a line fault again so this has been reported to the engineers for further checks. As before no appointment has been booked but they might call out in the next few days to check the line.