I seem to be getting a consistent error - my broadband goes down when the landline rings.
This has only happened / started since the broadband was upgraded last month.
Initially I had speed issues which was expected after the upgrade but with the line constantly going down when the phone rings is causing me an issue.
My settings are as follows......Any suggestions would be welcome
ADSL Line Status
|Connection time:||0 day, 00:03:10|
|Modulation:||G.992.5 Annex A|
|Noise margin (Down/Up):||12.1 dB / 6.0 dB|
|Line attenuation (Down/Up):||14.0 dB / 8.6 dB|
|Output power (Down/Up):||0.0 dBm / 12.6 dBm|
|FEC Events (Down/Up):||55 / 0|
|CRC Events (Down/Up):||1 / 0|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|Loss of Link (Remote):||0|
|HEC Errors (Down/Up):||19 / 0|
|Error Seconds (Local/Remote):||0 / 0|
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a new filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home? filters can cause a problem as they don't last forever
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Everything in the house that is connected to BT has a filter. Tried the quiet test - no noise that I could hear!
speedtester results below.
have you tried replacing the filter where router is connected as they don't last forever. have you tried conencting with the new filter to the test socket to eliminate any problems caused by your internal wiring?
I replaced the filter at the main incoming BT wall socket and it appears problem solved!!
The phone line does not kill the broadband anymore. I have stopped getting certificate messages on ipads and computers. I will monitor over the next week or so.
Thanks for the information.
that's good - nice easy fix